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Bangalore - Whitefield India, India
Onsite
Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Role summary:
Help build and improve secure, reliable, and automated on-prem and cloud infrastructure that supports important business and engineering outcomes at athenahealth. This role is based in Bangalore - Whitefield, India and follows a hybrid work model. As a Senior Member of Technical Staff, you will contribute to infrastructure automation, provisioning, configuration, and operational improvements across on-prem and cloud environments, while partnering with engineering and technical operations teams to strengthen platform reliability and efficiency. This position requires a blend of Windows and Linux server administration expertise, along with proficiency in modern programming languages. This role is well suited for someone early in their career who is building hands-on experience with multi-cloud Infrastructure as Code, and scripting in a production environment. This person will report to the Manager Engineering - Tech Ops.
Team summary:
We are seeking a Senior Member of Technical Staff to join our Windows team within the Cloud Engineering (CE) division. The CE team ensures the continuous availability of the technologies and systems that support athenahealth’s services, managing thousands of servers and petabytes of storage while handling numerous web requests per second.
Our team of engineers focuses on reliability, automation, and scalability in a cloud-native environment. We operate within an agile framework to align with high-impact business and technical priorities, continuously evaluating opportunities for automation and platform improvements.
We support systems across both private and public cloud environments, using data and operational insights to inform decisions on architecture, performance, cost, and resiliency. Our efforts are dedicated to enhancing the systems and tools that enable engineering teams to operate efficiently and safely, including automating manual processes, standardizing infrastructure patterns, and improving observability. We collaborate closely with peers across engineering and operations, sharing knowledge and seeking practical solutions to simplify complex infrastructure challenges, allowing teams to focus on delivering value.
Essential Job Responsibilities:
Manage Windows Server Administration, including Active Directory, Group Policy, and Clustering.
Oversee Linux Server Administration, including deployments, package management, and patching
Develop and maintain scripts in modern programming languages such as C#, PowerShell, Python, and Shell scripting to automate operational tasks, environment setup, configuration changes, and routine maintenance activities.
Build and maintain on-prem and Azure infrastructure components to support secure, reliable, and scalable platform operations to ensure optimal performance.
Develop Infrastructure as Code solutions using ARM templates, Bicep, Terraform, and related IaC tools to provision and manage cloud resources consistently.
Integrate AI tools into workflows to enhance productivity and streamline processes.
Utilize CI/CD software and tools such as Git, Jenkins, Harness, Artifactory, and Azure DevOps for efficient deployment.
Manage large fleets of Windows servers using configuration management tools like Puppet, Chef, or Ansible.
Collaborate with development teams to implement behavior-driven development test frameworks such as Pester or Selenium.
Maintain familiarity with relational databases, particularly Microsoft SQL, to support application needs.
Utilize virtualization solutions such as vCenter and VMware to optimize resource allocation and management
Support cloud infrastructure deployments, system configuration, and environment updates across development, test, and production environments.
Monitor platform health, availability, and performance, and assist with troubleshooting infrastructure issues to improve service reliability, utilizing tools such as Promteheus, Grafana, Datadog, and Splunk
Collaborate with engineering and technical operations partners to implement infrastructure changes that align with security, compliance, and operational standards.
Document infrastructure designs, deployment procedures, configuration standards, and support processes to improve repeatability and team effectiveness.
Contribute to continuous improvement efforts by identifying opportunities to reduce manual work, simplify workflows, and strengthen operational resilience.
Apply AI tools, where available and appropriate, to speed up scripting, summarize operational findings, troubleshoot infrastructure issues, and learn new platform capabilities while validating outputs for accuracy, security, and relevance.
Additional Job Responsibilities:
Assist with proof-of-concept work for new application services, automation approaches, or infrastructure patterns.
Participate in code reviews and team discussions to improve script quality, IaC consistency, and operational practices.
Contribute to internal knowledge-sharing resources on Azure services, automation techniques, and infrastructure standards.
Help maintain dashboards, reports, or alerts that improve visibility into on-prem and cloud usage, health, and operational trends.
Support incident reviews by gathering technical details and helping identify follow-up improvements.
Partner with peers to test recovery procedures, backup processes, and infrastructure changes in non-production environments.
Learn and apply athenahealth engineering standards, security expectations, and operational best practices in day-to-day work.
Expected Education & Experience:
4 to 6 years of experience in cloud infrastructure, platform engineering, technical operations, or a related technical role.
Hands-on Windows and Linux Administration and troubleshooting
Experience with Microsoft Azure services and core cloud infrastructure concepts.
Experience with Infrastructure as Code using ARM templates, Bicep, Terraform, or similar IaC tools.
Practical, hands-on experience with PowerShell scripting for automation, configuration, or operational support tasks.
Understanding of core infrastructure concepts such as compute, networking, storage, identity, access management, and monitoring in cloud environments.
Familiarity with version control, deployment workflows, and environment configuration practices utilizing tools such as Jenkins, Harness, Git, Bitbucket, etc.
Ability to troubleshoot technical issues methodically and communicate findings clearly with team members.
Ability to write and maintain clear technical documentation for repeatable operational processes.
Bachelor’s degree in computer science, information technology, engineering, or a related field, or equivalent practical experience.
About athenahealth
Our vision: In an industry that becomes more complex by the day, we stand for simplicity. We offer IT solutions and expert services that eliminate the daily hurdles preventing healthcare providers from focusing entirely on their patients — powered by our vision to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.
Our company culture: Our talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our vision. We are a diverse group of dreamers and do-ers with unique knowledge, expertise, backgrounds, and perspectives. We unite as mission-driven problem-solvers with a deep desire to achieve our vision and make our time here count. Our award-winning culture is built around shared values of inclusiveness, accountability, and support.
Our DEI commitment: Our vision of accessible, high-quality, and sustainable healthcare for all requires addressing the inequities that stand in the way. That's one reason we prioritize diversity, equity, and inclusion in every aspect of our business, from attracting and sustaining a diverse workforce to maintaining an inclusive environment for athenistas, our partners, customers and the communities where we work and serve.
What we can do for you:
Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
Learn more about our culture and benefits here: athenahealth.com/careers