San Jose, Costa Rica, Costa Rica
Onsite
Provides moderate design, full configuration, and full support for complex data, voice, storage, and/or video networks, which will include contact center and network security technology. Demonstrates subject matter expertise in at least one of these disciplines to be able to handle most design questions and all but the most challenging support issues in TD SYNNEX's complex global environment, while delivering exceptional responsiveness, quality and reliability. Makes effective use of all resources, including support contracts, to securely and effectively solve problems, and also provides technical guidance to more junior engineers. Proactively engages with vendors and partners to explore ways to further optimize TD SYNNEX services for reliability, performance and efficiency.
Designs, configures, and implements complex regional network solutions to enable new business opportunities, support organic growth and M&A, and to implement and improve new application services. Solution components may include departmental switches, enterprise switches, routers, firewalls, VPN gateways, IP telephony, IVR, Automated CAll Distribution (ACD), SD-WAN appliances, WAN accelerators, Load balancers, and other network technologies. (55%)
Provides full operational support for global and regional network services that provide customer access to revenue-generating applications and colleague access to systems used to run the comapny and support customers, with rare assistance from more senior engineers in mission critical and/or extremely complex situations. (20%)
Ensures work is well-organized, and provides ongoing task tracking to ensure project deadlines are met (10%)
Mentors and develops more junior engineers (10%)
Updates documentation with new findings (5%)
5 to 8 Years of relevant work experience.
Bachelor's Degree with Network Engineering or Related field of study required.
Other Education / Certifications: Active CCNA or CCNP.
Able to execute instructions and to request clarification when needed.
Able to perform basic mathematical calculations.
Able to recognize and attend to important details with accuracy and efficiency.
Able to communicate clearly and convey necessary information.
Able to interact effectively with all levels of management.
Possesses strong multi-cultural interpersonal skills.
Possesses strong leadership skills with a willingness to lead, create new ideas, and be assertive.
Possesses strong organizational and time management skills, driving tasks to completion.
Able to constructively work under stress and pressure when faced with high workloads and deadlines.
Able to maintain and promote social, ethical, and organizational standards in conducting internal and external business activities.
Able to work independently with minimum supervision.
Able to maintain confidentiality of sensitive information
Able to build solid, effective working relationships with others.
Able to exhibit ability to be sensitive to the needs, concerns, and feelings of others.
Able to quickly learn new systems and technology.
Able to use relevant computer system applications at an advanced level.
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What’s In It For You?
Don’t meet every single requirement? Apply anyway.
At TD SYNNEX, we’re proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you’re excited about working for our company and believe you’re a good fit for this role, we encourage you to apply. You may be exactly the person we’re looking for!