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Cluj-Napoca, România
Onsite
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together
Tasks & Responsibilities
• Support and Manage level 3 tickets, product features, and capabilities of Network Security technologies (Security Service Edge / NextGen Firewall)
• Create required documentation and providing instructions to lower-level groups in support of Network Security products and technologies
• Partner with other IT and Business groups (including End-User, CLOUDx, Network Services and Enterprise Technology) to support Network Security product related activities
• Manage level 3 group and support related products features, capabilities, bug fixes, etc.
• Perform L3 engineering related activities in support of the environment including troubleshooting issues and own escalation of issues as needed with respective OEM vendors
• End-to-end support and management of the Network Security Products and, in particular, the Security Service Edge technology
• Partner with Information Technology group and Information Security during incident response activities
• Assist with security events/incidents, supporting incident response activities with Cyber Security Operations as appropriate
• Provide input and recommendations to management on the risk profile, emerging security trends (internal and external) and risk management strategies
• Recommend configuration and enhancements to ensure protection and productivity for the company’s infrastructure environments
• Evaluate Firewall Rule / Access requests and work with Firewall Engineer and Customer to ensure access is following the company’s IAPP and security policies
• Leverage Firewall Assurance tools for enablement of compliance checks and automation of security analysis
• Support and collaborate in the development of process end-to-end process for Firewall Rule / Access request
• Lead cleanup and hygiene of the company’s Firewall Policy through use of Firewall Assurance
Skills required:
• At least 3-5 years experience deploying, configuring, and administering Cisco firewalls.
• Cisco firewall, Cisco IPS, Cisco ACS and Cisco ISE Experience
• Hands on experience with network protocols ( EIGRP, OSPF, BGP, RIP, VLAN, TCP/IP, etc).
• Experience securing a large inter network establishing and enforcing policies and monitoring access.
• CCSP or higher preferred.
• Experience in managing site-to-site and remote access VPNs.
• Experience in resolving network connectivity failures.
• Must have excellent understanding of networking at all layers of the OSI model.
• Must be comfortable in reading packet captures (wireshark/pcap).
• Excellent verbal and written communication skills
• Demonstrated success in managing, analyzing and solving complex network issues
• Experience in managing network and security technologies.
• Fluent in English; excellent oral and written communication skills required, including the ability to communicate and present across all management and organizational levels are required;
• A Bachelor's degree is required, and a degree in Information Technology, Computer Science, or Software Engineering is preferred.
New Era Technology, LLC., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
We never ask candidates to pay any fees at any point in our hiring process. If you are ever asked to provide payment for training, certification, equipment, or any other purpose, it is not from our company. Only communications from our official company channels should be trusted. Please note our official email domain is @neweratech.com. If you suspect fraudulent activity, please contact us immediately at privacy@neweratech.com .
