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United States
Remote only
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior NICE CXone Solutions Architect based in the United States.
We are seeking a highly experienced NICE CXone Solutions Architect to lead the design, development, and implementation of advanced contact center solutions for enterprise clients. This hands-on technical leadership role combines deep platform expertise with strategic client engagement and solution delivery. You will serve as a dedicated technical expert for a major client account, overseeing the full NICE CXone ecosystem, including Enlighten AI capabilities and Salesforce integrations. Working directly with senior stakeholders, you will translate complex business requirements into scalable solutions while providing strategic guidance on contact center transformation. Beyond architecture and advisory responsibilities, you will actively build, enhance, and optimize platform integrations and capabilities. This is a long-term opportunity to contribute to sophisticated customer experience initiatives and support high-value enterprise engagements within a growing technology consulting environment.
As Senior NICE CXone Solutions Architect, you will take ownership of technical architecture, implementation, and strategic advisory activities throughout the client engagement. Your main responsibilities will include:
Client Engagement Ownership: Serve as the dedicated, full-time NICE CXone expert for a key enterprise client, providing technical leadership and ongoing platform expertise.
Solution Architecture and Development: Design, architect, and implement solutions across the full NICE CXone platform, combining strategic architecture with hands-on technical execution.
AI Implementation: Design and implement NICE Enlighten AI capabilities, including AI-driven script adherence scoring, intelligent skill assignments, and other advanced customer experience use cases.
Salesforce Integration Management: Lead the NICE CXone–Salesforce integration, including implementation, maintenance, recent integration changes, and upgrades to newer integration capabilities.
Strategic Client Advisory: Lead technical workshops and working sessions with senior client stakeholders, addressing contact center strategy, complex business requirements, and advanced use cases.
Technical Consultation: Act as a trusted advisor in client meetings, confidently addressing technical and strategic questions and recommending appropriate solutions.
Enhancements and Integration Upgrades: Deliver platform improvements, feature enhancements, and integration upgrades across related technical workstreams.
Long-Term Client Support: Following the initial engagement, contribute to additional high-value client projects and larger NICE CXone implementation initiatives.
Requirements:
The ideal candidate combines advanced NICE CXone expertise with practical development experience, strong architectural capabilities, and excellent client-facing communication skills. The following qualifications are expected:
Extensive senior-level experience as a Solutions Architect specializing in NICE CXone.
Deep, comprehensive, hands-on knowledge of the NICE CXone platform, including its architecture, configuration, development, and integration capabilities.
Proven experience building and implementing NICE CXone solutions, beyond solution design and architectural planning.
Practical experience implementing and optimizing NICE Enlighten AI capabilities.
Strong experience with NICE CXone–Salesforce integration, including familiarity with recent integration changes and upgrades.
Ability to lead complex technical discussions and strategic working sessions with senior enterprise stakeholders.
Excellent communication and presentation skills, with the confidence to address challenging technical questions and provide clear recommendations.
Strong understanding of contact center strategy, customer experience technologies, and enterprise implementation requirements.
Ability to balance strategic architecture responsibilities with hands-on technical development and delivery.
Availability to commit full-time to a dedicated client engagement.
Benefits:
Fully remote work arrangement.
Full-time engagement of 40 hours per week.
Initial client engagement lasting approximately 6 to 9 months.
Opportunity to transition into long-term work supporting high-value enterprise clients and larger NICE CXone projects.
Dedicated opportunity to work on sophisticated contact center transformation and AI-powered customer experience initiatives.
Exposure to advanced technologies, including NICE Enlighten AI and enterprise CRM integrations.
Opportunity to work directly with senior client stakeholders and influence strategic technology decisions.
Target start date within approximately 3 to 4 weeks.
Final recruitment stage includes a short introductory conversation with the client team.