Senior Observability Lead – SRE

Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.

This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.

We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.

Please visit and follow Johnson Controls LinkedIn for recent exciting activities.

Why JCI: https://www.youtube.com/watch?v=nrbigjbpxkg Asia-Pacific LinkedIn: https://www.linkedin.com/showcase/johnson-controls-asia-pacific/posts/?feedView=all Career: The Power Behind Your Mission OpenBlue: This is How a Space Comes ALive

Job Summary

The Site Reliability Engineering team at Johnson Controls is seeking a Senior Observability Lead to build, automate, and lead a modern observability platform across applications and infrastructure. This role will own Grafana Cloud end-to-end and drive the transformation and consolidation of observability platforms onto Grafana Cloud while supporting existing Datadog environments.

The role will define observability standards, improve telemetry quality, automate platform provisioning, and implement SLIs, SLOs, SLAs, and error budgets to improve reliability, reduce alert noise, and support faster incident response across global engineering teams

Key Responsibilities

• Lead observability strategy, standards, and best practices across engineering teams
• Design, build, and manage observability solutions across metrics, logs, traces, dashboards, and alerting
• Own Grafana Cloud architecture, setup, administration, and optimization across key platform components
• Drive the transformation and consolidation of observability platforms onto Grafana Cloud while maintaining and supporting existing Datadog environments
• Support Datadog, Dynatrace, and log management platforms such as ELK or Logz.io as needed
• Define and implement SLIs, SLOs, SLAs, and error budgets to improve service reliability
• Develop monitoring and alerting strategies that reduce noise and improve signal quality
• Automate observability platform provisioning and integrations using Infrastructure as Code, APIs, and CI/CD pipelines
• Partner with application, SRE, and DevOps teams to improve instrumentation, telemetry quality, and OpenTelemetry adoption
• Provide L3 support for incidents, troubleshooting, and root cause analysis
• Ensure compliance with security, operational, and ITIL process standards
• Maintain documentation, share knowledge, and mentor teams on observability practices

Required Skills & Qualifications

• 8+ years of experience in SRE, observability, or monitoring engineering

• Bachelor’s degree in computer science, Information Systems, or a related technical field
• Expert-level experience with Grafana Cloud, including setup, administration, and optimization
• Hands-on experience with Datadog or Dynatrace and support for platform transformation initiatives
• Experience with log management tools such as ELK or Logz.io
• Strong experience implementing SLIs, SLOs, SLAs, and error budgets
• Hands-on experience with observability automation using Infrastructure as Code, APIs, or CI/CD pipelines
• Strong understanding of metrics, logs, traces, OpenTelemetry, and distributed system observability
• Experience with cloud platforms such as Azure, AWS, and GCP, along with Kubernetes and containers
• Good knowledge of Linux, Windows, databases, SQL, and application event flows to understand what should be monitored and instrumented
• Strong communication, collaboration, and technical leadership skills across global teams

What We Offer

We offer an exciting and challenging position. Joining us you will become part of a leading global multi-industrial corporation defined by its stimulating work environment and job satisfaction. In addition, we offer outstanding career development opportunities which will stretch your abilities and channel your talents

Industry-leading Building Automation platforms, Large-scale, mission-critical systems exposure, Global architecture and platform collaboration, Career growth in system architecture, protocol engineering, and platform design.