Senior Operations Analyst

Senior Operations Analyst

Regional Operations

Ebury Sydney Office - Hybrid: 4 days in the office, 1 day working from home per week

What you’ll do

• Reconciliation of client funds received across Ebury’s network of bank accounts, across all back office systems, in accordance with internal processes.
• Instruction and verification of client payments, in accordance with internal processes and in line with internal SLAs.
• Completion and verification of clients beneficiaries, in accordance with internal processes.
• Conduct post-payment investigations, following up with Ebury’s Liquidity Providers and Partner Banks until full resolution.
• Contact Ebury’s Liquidity Providers and Partner Banks to ensure transaction queries are prioritized and incidents are investigated promptly.
• Conduct updates and 4-eyes controls on client information as part of Ebury’s Ongoing Due Diligence, adhering to the relevant processes and procedures.
• Review of transactions and 4-eyes approval subject to Financial Crime Screening review, adhering to established processes and procedures and escalating as appropriate.
• Help clients to resolve questions or issues regarding their transactions and payments, on email, phone and chat, in a manner appropriate to the nature of the query and the client in question.
• Take and act on instructions from clients interacting with Ebury offline, in accordance with internal processes.
• Communicate the status of tasks to colleagues, supervisors and managers, and escalate problems swiftly, as needed.
• Support in the delivery of induction training for new starters as well as continue to support colleague learning and development.
• Resolve day-to-day issues arising during daily processes, and escalating more complex challenges via the appropriate channel. 
• Support in ad-hoc projects within the department and wider business, as required.
• Contribute constructive feedback on processes, with the aim of improving efficiency, service, and/or risk
• Adhere to all internal policies, processes and procedures.
• Quality standard, dealing with substandard work productively & constructively. 
• Uphold and reinforce company and departmental values.
• Ability to consistently meet Quality KPI's / SLA’s as determined by the role. 
• Help all analysts to understand accountability and importance of owning outputs.
• Takes responsibility and ownership of any allocated workload and takes accountability for the output of team members needing support.

What you’ll need

• Understanding of the main FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these.
• Advanced knowledge of low and high-value payment clearing schemes in the different jurisdictions in which Ebury operates.
• Advanced knowledge of SWIFT in a cross-border payments context, including MX and MT message types.
• Strong communication skills, both verbal and written
• Highly empathetic, with strong active listening skills
• Understanding of fraud risks present in a payments environment, including red flags and indicators of suspicious or concerning activity.
• Understanding risks relevant to the payments and FX market, and the red flags that are indicators of these.
• Client-oriented and service-driven, with the willingness to go the extra mile to exceed client expectations.
• Proactive, with the ability to work effectively within a fast-paced and high pressure environment.
• Highly organised, with the ability to work to deadlines, multi-task, and prioritise and re-prioritise workload as needed. 
• Diligent, with excellent attention to detail.
• Effective critical thinking skills, with the ability to find solutions to problems independently.
• Co-operative, and comfortable working in a team environment.
• Curious and engaged, takes ownership of own learning journey by asking questions and seeking out new information.
• Adaptable, with the ability to cope with changing products, processes and procedures.
• Motivated and driven, with a desire to make Ebury a success. 
• Experience with the FX products offered by Ebury, including spot, fixed forward, window forward and non-deliverable forward, and the cash movements associated with these will be considered.

Skills

• Proactive problem solver who takes immediate ownership of daily operational bottlenecks and independently resolves or escalates complex issues.
• Collaborative team player, with the energy to support team cohesion and mentor junior analysts to help scale Ebury’s Asia Pacific business operations.
• Highly numerate and detail-oriented, with strong analytical skills to identify patterns, errors, or data discrepancies in operational workflows.
• Strong organizational and time-management skills, with the proven ability to meet tight SLAs, multi-task, and efficiently execute daily deliverables.
• Strong interpersonal and communication skills to build seamless working relationships with immediate peers, internal departments, and external banking partners.
• Agile and highly adaptable, with a proven capacity to quickly learn, adopt, and master new products, systems, and changing operational procedures.

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Sydney Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Fabienne Zigrit

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