Senior Operations Consultant

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

Responsibilities:

• Leads the design, development, and implementation of complex products, systems, and services in an operations environment using subject matter expertise
• Manages projects and direct activities of a team related to special initiatives
• Advises as a technical expert in assigned area by providing work direction, guidance, and training to employees and business partners on new complex initiatives
• Builds relationships with business partners across various Lines of Business
• Manages and defines responsibilities and accountabilities for key program and projects

Required Qualifications

• Excellent verbal and written communication skills, including presentation skills
• Attention to detail
• Analytical & Research Skills
• Process improvement
• Critical thinking
• Proficient with Microsoft Office applications
• Time management abilities
• Must be able to multitask and work well within a team setting

Desired Qualifications

• Knowledge of:
  • Tax information reporting & withholding (federal/state) and / or sales & use tax
  • CFO Technology systems (Oracle & SAP) and data sources
  • Federal and State tax laws, rules and regulations
  • Payee setup process (W8, W9 forms)
• Product and project support and related activities
  • System integration and release testing and production support
  • Engagement with technology and project teams (e.g., PI Planning)
  • Metrics and reporting
• Research and resolution of payments, funding, and accounting-related items.
  • General Ledger (GL) activities such as journal entries, reclass entries, postings, and account reconciliations.
  • Account monitoring and transaction clearing
  • Invoice and payment cancellations
• Invoice submission and payment process:
  • Reviewing invoices for accuracy and compliance
  • Managing workflows and tracking invoice status
  • Assisting with invoice uploads through spreadsheets and system tools
    

Skills:

• Critical Thinking
• Customer and Client Focus
• Decision Making
• Problem Solving
• Risk Management
• Adaptability
• Attention to Detail
• Collaboration
• Issue Management
• Analytical Thinking

Minimum Education Requirement

• Bachelor’s Degree or equivalent work experience
  

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - RI - Riverside - 3400 Pawtucket Ave - East Providence Call Center (RI1530)

Pay and benefits information

Pay range

$76,000.00 - $105,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.