Senior Operations Coordinator, Alumnae Engagement & Volunteer Leadership

If you have any questions about the position or our application process, reach out to us at recruiting-u@smith.edu.

Department

Alumnae Relations & Development

Job Description

Job Summary

Provide comprehensive administrative support to the AVP of Alumnae Relations/ Executive Director of the AASC. Lead the administrative planning and activity/event coordination associated with the Alumnae Association of Smith College (AASC) Board of Directors + their subcommittees (Nominating Committee) and the Medal Committee, two of ARD’s primary Leadership volunteer groups. In support of the AASC Executive Director, plan, prepare for and implement all virtual and in-person meetings of the AASC Board of Directors and its subcommittees, and the Medal Committee. Prepare and/or edit relevant documentation such as rosters, meeting agendas and other support materials. Maintain shared drive organization in support of alum leadership groups and staff stakeholders. Support alums in these groups with their needs and travel plans to campus, or to ambassadorship opportunities.   Serve as the administrative liaison between the President’s Office and the Office of Alumnae Relations with regard to all OAR programming in which the President participates (including the AASC board meetings, class reunion events, Ivy Day and the Alumnae Gathering.) Serve as the tactical lead on team-wide faculty stewardship and AASC-originated volunteer stewardship. Support general administration for the team as needed including implementation of programming, management of data, preparation of materials, event logistics, financial reconciliation, and other projects as assigned.

Take appropriate actions to support a diverse workforce and participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

Essential Functions

Internal Administrative Support

• Seasonal support of reunion-related administration.
• Liaise with the Executive Assistant for Advancement to ensure continuity in the administration of details related to VIP constituencies and the President’s Office.
• Work with the Executive Director and other members of the alumnae relations team to provide strategic administrative support in the planning and implementation of events and programs both on and off-campus and virtually.
• Work with team members across OAR as the administrative liaison between the President’s Office and the Office of Alumnae Relations with regard to all OAR programming in which the President participates (including the AASC board meetings, class reunion events, Ivy Day and the Alumnae Gathering.)
• Provide tactical leadership on administration related to faculty stewardship and AASC-originated volunteer stewardship.
• Facilitate communication and partnerships between members of the Alumnae Relations team and other Alumnae Relations & Development staff who support AR projects via email communication, website maintenance, data and reporting, and virtual meeting formats.
• Conduct or delegate key administrative tasks including, but not limited to:  provide on-site logistical coordination and staffing for events. Schedule events, rooms and catering through 25Live; coordinate travel and logistics for staff and alumnae; research and reserve venues and off-site catering; coordinate materials prep for conferences and career events; approve alumnae for LinkedIn groups; organize and lead webinars; process A/P vouchers and reconcile payments.
• Work with the Executive Director to track and manage budget and expenses within the VP cost center and the AASC Board cost center; support the collection of budgetary updates from across the AR team.

External Administrative Support

• Proactively support members of the AASC Board of Directors. Support their successful communication, board culture and function by performing strategic administrative tasks at a high level.
• Maintain communications with the board, produce regular messages including digests of campus news and communications, support board members and sub-committees with their administrative needs. 
• Work with the Executive Director to support volunteer leaders and their meetings by preparing agendas, preparing speakers, producing pre-meeting and in-meeting materials and resources. Anticipate and arrange long-term logistical needs of the board by planning for hotel accommodations and space reservations required more than one year in advance. Coordinate travel, accommodations and/or video conferencing arrangements for directors’ participation in meetings.
• Maintain official records of leadership volunteer meetings, including minutes and reports. Create and maintain accurate contact records (addresses, employment, etc.) and bios for all current and former directors in the database and in Board materials. Monitor related budgets; process all reimbursement vouchers and invoices charged to the board budget.
• Regular phone and email contact with the president, officers and committees. Respond to board member requests.
• Assist with the organization and scheduling of meetings as needed, including the preparation of all meeting materials and  information.
• Maintain yearly AASC, Nominating Committee and Medal Committee calendars and support the Executive Director to fulfill related deliverables (quarterly budget reports, trustee reports.)

Reunion Student Program

• Support the Assistant Director of Alumnae Leadership and Career Engagement with administrative tasks related to the Reunion Student Program including budget management and financial reconciliation, student payroll, space reservation, account administration of the scheduling platform, update training materials, tabling and program promotion, email communication to potential applicants, ordering of all supplies, coordination of deliveries and setup of the Reunion Student Program headquarters.
• Serve as one of two primary supervisors of RSP during the two-week run of the Reunion Student Program; Supervise student leads in the RSP program.

Other Duties

• Participate in team meetings, task forces and committees as required. Back up other staff needs as necessary. Perform related duties as required.
• All employees are expected to participate in the College's efforts to create a respectful, inclusive, and welcoming work environment.

MINIMUM REQUIRED Qualifications (education, experience, certifications, licenses, knowledge, skills)

Associate's Degree and 1-5 years experience and/or an equivalent combination of education and expereince

• Must possess strong organizational skills and strong attention to detail
• Be able to prioritize work effectively, take initiative and solve problems.
• Strong technology skills.
• Ability to maintain strict confidentiality, exercise diplomacy and good judgment with all college constituents.
• Able to provide excellent customer service while interacting effectively with a diverse population including alumnae, students, faculty, staff and outside vendors.
• Ability to work collaboratively as a team member and to manage projects and workload independently.
• Strong commitment to accuracy
• Excellent interpersonal, communication skills and professional demeanor.
• Commitment to professional development and cultural values.

Preferred Qualifications

Higher Education, Volunteer support

NOTE:  this position requires willingness to work occasional overtime with evenings and weekends (approximately 5 weekends per year).

#ALMDEV#

Experience with Microsoft, Google Suite, Salesforce, and Zoom is preferred.

Compensation

In addition to a competitive benefits package, pay for this role is typically between $27.17 - $33.21 hourly covering the middle half of market compensation. Actual compensation will vary based on individual qualifications.

Position Type

Regular

Please attach BOTH a current resume and a cover letter in order for your application to be considered for this position . Be sure you have provided all attachments before submitting your application.

You will NOT be able to attach additional files after you have hit the Submit button.

Review of applications will begin

October 16, 2026

About Smith College

Located in Northampton, MA, Smith College is one of the largest women’s colleges in the country and is dedicated to excellence in teaching and research across the liberal arts.  A faculty of outstanding scholars interact with students in small classes, as advisors, and through student-faculty research projects. The College is a member of the Five College Consortium with Amherst, Hampshire and Mt. Holyoke Colleges, and the University of Massachusetts Amherst. Students cross-enroll and faculty cross-teach across the Five Colleges.

Consistent with the Americans with Disabilities Act (ADA) and Massachusetts General Law, Chapter 151B, it is the policy of Smith College to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact our recruiting team at recruiting-u@smith.edu.

As set forth in our mission and values, Smith College is committed to promoting a culture of  equity and inclusion among students, staff and faculty.  The College will not discriminate in employment on the basis of age, race, color, ethnicity, national origin, creed, religion, sex, sexual orientation, gender identity, gender expression, pregnancy, genetic information, age, veteran status, physical or mental disability, or any other classification protected by law. Smith College is an equal opportunity employer and complies with all state and federal laws that prohibit discrimination.