Job Description
The primary role of the Senior Operations Data Analyst is to work with the Operations team in providing and analyzing the company’s key performance indicators and maintaining data integrity. The Senior Operations Data Analyst is responsible for providing data support, directing the flow of information, and for carrying out necessary functions in collaboration with the corporate office and properties. This role demands strong problem solving and organizational skills, meticulous attention to detail, and highly developed analytical skills. The Senior Operations Data Analyst will perform application of systems analysis techniques including consulting with users to determine system reporting specifications. Additionally, the Senior Operations Data Analyst will review, analyze, and report system data, providing changes as necessary.
Reports to: Director of Operations Data and Analytics
Direct Reports: N/A
Duties/Responsibilities: The duties listed below are an outline of the role’s responsibilities and should not be considered an all-inclusive list. As the needs of the organization change, these duties may be modified as needed.
Operations
- Review system reports and site submittals for accuracy.
- Prepare routine reporting roll ups to be shared with corporate office and properties.
- Update reporting templates based on feedback from teams.
- Ongoing auditing for identifying training opportunities and improvements to the operational processes.
- Assist with due diligence tasks, special projects, and process improvement initiatives.
- Facilitate data support for various departments such as Accounting, Asset Management and Facilities.
- Monitor business operations relating to compliance with policies and procedures.
- Provide support for Resident Liability Waiver Program through audits and enrollment reporting.
- Identify urgent tasks needing leadership attention.
- Assist with property audits, turns and employee support as needed.
- Assist with transition and onboarding of new properties.
Business Intelligence
- Design and implement reporting solutions supporting departmental needs with ease of use and self-service capabilities.
- Assist with the development and maintenance of dashboards/metrics reports as requested by supported departments.
- Cross-reference data sources, database, and dashboard outputs to identify inconsistencies.
- Provide support and training to end users to enhance and increase their knowledge and effectiveness.
- Perform ad hoc analyses as needed.
Education & Experience
- Bachelor degree strongly preferred, high school diploma required.
- 2 years of experience in the student housing industry preferred.
Preferred Knowledge, Skills, & Abilities
- Computer programming experience required – MySQL and Powershell experience preferred.
- Must have good interpersonal, presentation, and communication skills.
- Must display strong leadership skills and the ability to solve day to day problems.
- Able to work independently and to collaborate with team members to meet and exceed goals.
- Solid work ethic and professional, proactive, and positive approach to work.
- Strong attention to detail with a focus on quality and accuracy.
- Research, analytic and creative problem-solving skills.
- Intermediate to advanced Proficiency in Microsoft Office Excel, Word, Outlook and PowerPoint.
- Strong organizational, planning, time management and project management skills with the ability to manage multiple projects and tasks in a fast-paced and changing environment.
- General knowledge of property management and accounting concepts.
Work Environment
- The work environment characteristics described herein are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
- The employee may infrequently drive a vehicle (intrastate and interstate travel) or be subject to air travel for purposes of Company business.
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Landmark Properties is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
