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Canton, Massachusetts, United States
Onsite
About Carrier
Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.
About ALC
At Automated Logic, we've been developing and supporting intelligent building solutions that have helped customers, including small businesses to Fortune 500 corporations, operate their buildings more efficiently for over 40 years. Our solutions help reduce energy consumption, lower utility, operating and maintenance costs, and improve indoor air quality, occupant comfort, and productivity. Technology that supports the buildings and industry of today and tomorrow requires a wide range of talents and skill sets.
About this Role
The Senior Operations Manager, Building Automation and Controls is a critical operational leadership role responsible for the end-to-end execution, team leadership, and financial performance of field operations within the assigned geographic region.
In this role, you will oversee the full project and service lifecycle - from initial contract handoff, bid review, and resource planning through project execution, installation, and field labor management. You will maintain operational efficiency, control project scope, and manage schedules and budgets to ensure operational and financial targets are consistently met.
Beyond internal management, you will serve as a strategic partner to Sales, working directly with Project Managers, Field Supervisors, and external partners (such as Mechanical and Electrical contractors) to expand business opportunities, strengthen key client relationships, and ensure exceptional customer experience.
Primary Responsibilities
Operational Leadership & Performance
Drive operational excellence and ensure full achievement of the localized operations plan.
Champion customer satisfaction by guaranteeing the organization meets or exceeds both customer expectations and sales goals.
Strategically manage and reallocate personnel and resources as needed to improve delivery efficiency and overall results.
Collaborate with national operations leaders and internal stakeholders to share best practices and maintain alignment with overarching company objectives.
Administer, communicate, and enforce strict compliance with all company policies and procedures.
Project Management & Revenue
Oversee and manage end-to-end project execution in strict accordance with established project processes.
Provide active direction and mentorship to Project Managers and Project Engineers to ensure project success.
Direct revenue forecasting activities and establish clear performance standards aligned with business goals.
Support Project Managers in identifying, securing, and processing change orders for out-of-scope work.
Assist the Sales team by auditing contract documents, engineering drawings, and specifications to ensure accurate bid estimations.
Talent Management & Development
Lead all recruitment, hiring, and onboarding efforts for Project Managers, Project Engineers, System Specialist Supervisors, System Specialists, and Associate Project Managers.
Design and execute coaching and training programs focused on advanced project management techniques to help teams achieve targets.
Conduct routine coaching sessions (including field "ride-alongs") with staff and meet with key clients to deepen relationships.
Strategic & Customer Engagement
Partner with the Sales Manager to draft and execute strategic business plans for acquiring new accounts and retaining existing clients.
Cultivate professional, strategic relationships with key prospective clients to better understand and fulfill needs within contract scopes
Required Qualifications
Associate or Bachelor’s Degree in Engineering, Construction Management, or Business Administration
5+ years of project experience in the commercial HVAC or building controls market
5+ years of experience in building automation systems (BAS), within Retail, Industrial, Pharmaceutical, HVAC Construction, Data Center, or Service
4+ years of experience leading and managing direct reports
2 + years of experience with project financial reporting, budget management, and P&L tracking
4+ years of experience with enterprise software suites, including Microsoft Office 365 (Word, Excel, Outlook, Teams, OneDrive) and MS Project
Possess a valid driver’s license
Preferred Qualifications
Project Management Professional (PMP) Certification
OSHA certification
Pay Range
The annual salary for this position is between $117,500.00 - $234,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.Other Compensation
This position is entitled to short-term cash incentives, subject to plan requirements.Benefits
Employees are eligible for benefits, including:
Health Care Benefits: Medical, Dental, Vision; Wellness incentives
Retirement Benefits
Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
Disability: Short-term and long-term disability
Life Insurance and Accidental Death and Dismemberment
Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
Tuition Assistance
To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
Carrier EEO Statement and Accommodations Process
Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.
If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at Carrier.Recruiting@carrier.com. We will make every effort to meet your needs in accordance with applicable laws.
Application Deadline
Applications will be accepted for at least 3 days from Job Posting Date: 21 August 2026Job Applicant's Privacy Notice
Please click on the link to review the Job Applicant Privacy Notice.
Use of AI
Technology-enabled tools may support parts of the recruitment process, with oversight by people.