Senior Operations Manager (Milan/Rome)

• Design and implement strategies for supply partnerships in ground transportation services across your designated area to ensure guests receive high-quality service at an optimized cost level.
• Manage, negotiate, and continuously improve supply costs, quality metrics, and supply availability within your region, translating KPIs into clear operational actions.
• Own and actively manage supply pricing and margin performance, balancing supply and demand dynamics to meet profitability and fulfillment targets.
• Make informed operational decisions in response to market fluctuations, including pricing adjustments and capacity allocation.
• Maintain strong partner engagement and loyalty, particularly in supply-constrained or low-volume market conditions.
• Represent chauffeur insights and operational realities internally, ensuring their perspective informs strategy and product improvements.
• Contribute to shaping the global supply strategy.
• Drive process improvements by collaborating with internal stakeholders across the organization to address operational opportunities and challenges.
• Use data analysis and market insights to identify risks, improve forecasting accuracy, and support decision-making.
• Partner cross-functionally with Sales, Marketing, Legal, Finance, Business Intelligence, and Product to align commercial, regulatory, and operational priorities.
• Build and maintain long-term strategic relationships with supply and corporate partners.
• Present supply capabilities to key external stakeholders and represent Blacklane in partner discussions.
• Work as a largely field-based leader with regular travel to strengthen partnerships and monitor market conditions.
• Grow, lead, and develop the team managing the chauffeur supply side in the region.
• Build strong analytical and relationship management capabilities within your team.
• Enable clear data storytelling and performance ownership across markets.

 ABOUT YOU:

• 5+ years of experience in strategy, operations, or a similar role in a dynamic environment.
• A strong understanding of partnership management and relationship-driven business models.
• A highly analytical approach and the ability to interpret supply and demand dynamics and translate data into action.
• Experience managing KPIs, margin performance, and operational roadmaps.
• Excellent interpersonal skills and the ability to build trust quickly with partners and internal stakeholders.
• Experience as a skilled negotiator, able to structure win-win outcomes while protecting commercial performance.
• Comfort operating in uncertain and rapidly changing market environments.
• Experience leading and developing teams.
• The ability to communicate insights clearly through data storytelling.
• Fluency in English and Italian.
• Availability for regular travel across the region (approximately 25–40%).