Work Set-up: Hybrid
Shift Schedule: Night shift
About the Role
Are you a payroll professional who thrives on solving complex payroll challenges and delivering exceptional service? We are looking for a Senior Payroll Specialist, Managed Services to serve as a key subject matter expert within our payroll operations team.
In this role, you will oversee end-to-end payroll delivery for Canadian employees, ensuring payroll accuracy, compliance, and an outstanding employee experience. You will play a critical role in driving operational excellence, leading process improvements, mentoring colleagues, and partnering with internal stakeholders and external vendors to resolve complex payroll matters.
This is an excellent opportunity for a payroll expert who enjoys combining technical expertise, problem-solving, and continuous improvement in a fast-paced, collaborative environment.
What You'll Do
- Manage end-to-end payroll processing for Canadian employees, ensuring timely, accurate, and compliant payroll delivery.
- Review payroll calculations, statutory deductions, tax withholdings, and payroll outputs prior to payroll finalization.
- Serve as the primary escalation point and subject matter expert for complex payroll inquiries and issues.
- Investigate payroll discrepancies, perform root cause analysis, and implement sustainable corrective actions.
- Partner closely with third-party payroll providers and internal stakeholders to address operational and compliance-related matters.
- Conduct quality reviews of payroll work and provide guidance and coaching to team members.
- Lead initiatives that improve payroll processes, standardization, automation, and service delivery.
- Support onboarding, training, knowledge-sharing, and capability-building within the payroll team.
- Collaborate with HR, Finance, Benefits, Time & Attendance, and business leaders to resolve cross-functional payroll matters.
- Identify process risks and opportunities to enhance payroll accuracy, efficiency, employee experience, and compliance.
- Contribute to operational excellence projects and support the achievement of service-level commitments.
What We're Looking For
Required Qualifications
- Bachelor's degree or equivalent combination of education and experience.
- Minimum of 5-7 years of payroll experience, including significant exposure to Canadian payroll operations.
- Strong understanding of Canadian payroll legislation, payroll tax requirements, statutory deductions, and compliance regulations.
- Experience managing complex payroll cases and resolving payroll-related issues with minimal supervision.
- Proficiency with payroll systems, HRIS platforms, and Time & Attendance solutions.
- Strong analytical and problem-solving skills with exceptional attention to detail.
- Excellent communication and stakeholder management skills.
Preferred Qualifications
- Experience supporting multi-country or global payroll operations.
- Knowledge of payroll transformation, process improvement, and operational excellence methodologies.
- Experience working with outsourced payroll providers and shared services environments.
- Canadian Payroll Association (CPA) certification or similar payroll accreditation is an advantage.
