Senior People Consultant EMEA

The Team

At Okta, the Manager Success team helps managers lead effective teams through an AI-first support model that combines digital coaching and self-service resources with experienced human advisory. AI-powered guidance serves as the first point of support for everyday leadership and people-management questions, while People Consultants provide individualised coaching and problem-solving when situations require deeper diagnosis, judgment, or expertise beyond standard resources. The team partners with AI resource teams, Enablement, and regional specialists to strengthen manager capabilities and continuously improve the support experience.

Role

The Senior People Consultant leads the team's most complex and ambiguous advisory cases across EMEA, providing advanced coaching and trusted counsel on sensitive leadership, performance, and organisational challenges. Applying deep consulting expertise and sound judgment, this role navigates competing perspectives, entrenched behavioural issues, and complex team dynamics where standard approaches are insufficient.

Beyond individual case ownership, you will elevate the team's effectiveness through peer coaching, complex case reviews, reusable guidance frameworks, and insights that improve AI-enabled support and address recurring organisational challenges. You will also partner with Employee Relations & Compliance (ER&C), Employment Legal, PBPs, Labor Relations, works councils, and regional specialists as appropriate.

Responsibilities

• Provide advanced coaching to managers and senior leaders on leadership effectiveness, employee development, team dynamics, organisational change, and complex performance challenges.
• Lead the assessment and resolution of highly ambiguous or sensitive cases by diagnosing root causes, evaluating competing perspectives, and advising on decisions that balance business priorities, employee experience, and organisational risk.
• Guide leaders through entrenched resistance, difficult conversations, and high-impact decisions while reinforcing accountability for outcomes and sustainable solutions.
• Exercise advanced judgment within established decision rights, identifying risks and ensuring sensitive, high-impact, or jurisdictionally complex matters follow appropriate escalation pathways to ER&C, Employment Legal, PBPs, Labor Relations, works councils, or regional specialists.
• Strengthen team capability through peer coaching, complex case reviews, and reusable frameworks that improve diagnostic skills, case strategy, and escalation judgment.
• Analyse recurring case patterns and AI-supported interactions to identify gaps in guidance and opportunities to improve AI resources, workflows, knowledge content, and decision guardrails in partnership with Enablement and technology teams.

Requirements

• Deep professional expertise and practical consulting experience across Human Resources, HR Business Partnering, Employee Relations, management consulting, leadership coaching, or organisational development, with a strong focus on navigating complex performance management and remediation.
• Demonstrated ability to independently lead and resolve highly complex, ambiguous advisory cases requiring advanced judgment, structured problem-solving, and cross-functional coordination.
• Proven experience advising senior leaders on sensitive leadership, performance, team effectiveness, and organisational challenges.
• Exceptional coaching, communication, influencing, and conflict resolution skills, including the ability to challenge assumptions, navigate competing perspectives, and guide leaders through difficult decisions.
• Strong understanding of leadership effectiveness, organisational dynamics, performance management, conflict resolution, risk assessment, and appropriate escalation practices.
• Familiarity with EMEA employment practices and employee representation processes, including works councils, is a plus.
• Demonstrated ability to develop colleagues through peer coaching, case consultation, knowledge sharing, or reusable advisory frameworks.
• Experience evaluating or improving AI-enabled workflows, automated guidance, knowledge resources, or digital service capabilities to enhance manager support.
• Additional language skills are a plus, particularly Spanish, German, or French.

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