Senior Performance Leads – Home Buying, Wealth & Private, Customer Digital & AI

• You are a performance leader, adept at partnering with key stakeholders

•  We are looking for four experts to join our Retail Banking Performance Chapter

• Together we will drive performance uplift in our business to better serve our customers

Our business

CommBank is recognised as leading the industry in IT and operations with its world-class platforms and processes, agile IT infrastructure, and innovation in everything from payments to internet banking and mobile apps.

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million+ personal and small business customers. We offer market-leading products and services, supported by some of the world’s best systems and processes.

Your team

The Retail Banking Portfolio Optimisation team exists to optimise decision making by the Retail Leadership Team, to build a brighter future for all. The team is relentlessly seeking to improve the strategic quarterly planning process, performance oversight, financial governance and workforce management. The team is actively involved in shaping the future of change management at the Group, including design and implementation of tooling. We have a culture of fun, learning and a continuous growth mindset.

Your role

As a Senior Performance Lead in one of our domains - Home Buying, Wealth & Private and Customer Digital & AI - you will act as a trusted partner and advisor to your Technology and Crew General Managers. You will work with business delivery teams (Crews) to provide effective delivery oversight, manage governance rhythms and cadences, work with senior leadership to define and manage objectives and key results, provide business insight and strategic advice, and partner with RBS Executives, Finance and other key stakeholder groups on the following:

• Performance Reporting

• Planning & Forecasting

• Investment & Operational Decision Support

• Expense Management

• Business Intelligence

• Resource Management

• Line 1 Risk

Your Impact

You will be part of the Retail Bank’s Performance Chapter and Line of Business Leadership Team. The Performance Chapter is responsible for ensuring that the CBA Retail Bank has the strategy, portfolio and processes in place to deliver the Group’s vision and enable RBS’s ambitions.

More specifically you will:

• Orchestrate the annual and quarterly planning cycle to achieve business outcomes and efficiency, contributing to the Crew’s Annual commitments and quarterly Crew Memos.

• Track and report progress against the crew objectives and key results; leverage data driven insights to inform continuous improvement opportunities.

• Develop and manage a comprehensive workforce strategy for the crew, ensuring alignment to business and financial targets while proactively identifying interventions to stay within workforce tolerances.

• Establish, monitor and enhance the crew’s operating rhythm, cadences and tools to optimise the flow of work, escalations and decision making.

• Support tracking of agility metrics working closely with the Agility practice to identify opportunities to improve execution, velocity and business value for the crew.

• Facilitate crew performance forums and surface insights on Crew & Domain adherence to Single Delivery Pathway to enable appropriate action by accountable teams.

• Analyse and interpret complex data and provide meaningful insights and recommendations to drive business decisions.

• Effectively develop and manage relationships with key stakeholders including your Crew Leadership, Retail Product and Channel distribution leaders, Finance, Compliance and Risk

• Manage high complexity and change, solve problems and operate with an enterprise mindset.

• Support the development of centralised operational procedures and tools are streamlined and consistent across all teams including KPI's, delivery and Strategic Planning Process.

• Act as a conduit across teams to facilitate information flow, ensure commitments can be delivered, and risks and issues are escalated.

• Ensure Crew adoption of the Group's group delivery framework, technology and methodologies.

Your Skills and Experience:

• A strategic thinker, problem-solver who thrives in a fast-paced, dynamic environment with a background in strategy, program delivery, finance, or consulting - highly desirable.

• Demonstrated experience in analysing data and performance, and dissecting metrics.

• Results-driven mindset and motivated by a relentless focus on performance, measurement, alignment of work to outcomes and continuous improvement.

• Strong leadership and interpersonal skills to effectively collaborate with cross-functional teams and influence stakeholders at all levels, including ability to challenge the status quo.

• Excellent communication skills, both verbal and written, with the ability to present complex information in a clear and concise manner.

• Excellent financial management skills to ensure tracking and monitoring is accurate and maintained at all times.

• Comprehensive understanding of risk management in complex environments adhering to compliance obligations and developing ‘risk resilient’ cultures.

• Experience working in financial services industry - preferred.

• We want the real people beneath the skill set. We strive to be as diverse as the world around us because these experiences and differences support us to better understand our customers and each other.

What are we looking for?

• Ability: Experience working in agile, programs and/or projects. Able to teach and lead by example.

• Motivation: Passionate about improving the yield delivered by investing internally.

• Potential: Interested in shaping the future of retail banking.

• Business acumen: commercial ability and financial management experience.

• Industry experience: experience in Financial Services and or consulting is preferable.

•  Communication: strong written and verbal communication skills including report writing and workshop facilitation experience.

• Stakeholder Management: extensive experience working with and influencing stakeholders at all levels.

Working with us

These are ongoing roles and we invest in our people - with career development and succession planning. We support flexible ways of working and operate in a hybrid environment, with a minimum of 50% of time spent working from the office to enable collaboration, connection and learning.

Advertising End Date: 05/06/2026