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Lawrenceville, Georgia, United States
Onsite
Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
For more information about our benefits, see below!
We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."
Region / Function: North America / Customer Care
Location: US
Reports To: Planning & Scheduling Supervisor
Key Relationships:
Planning & Scheduling Supervisor
Planning & Scheduling Sr. Leader
Director Routing and Scheduling
VP Logistics
Region Directors, Branch Managers, Service Managers, and Technicians
Contact Center colleagues
North America Managers and Colleagues
Key customers
Strong relationships within customer organization and Field
Job Summary:
Responsible for creating long-term strategic route plans (Territory Planning) for branches within assigned region. Supports branches through analysis of plan efficiency, resource availability, and territory plan optimization. Engages with Region Directors and Branch Leadership to ensure data accuracy and reporting.
Key Performance Indicators:
Work Orders scheduled per day/month
30 and 60 day completion rate
Planned Miles between Work Order
Principal Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Responsibilities and essential job functions include but are not limited to the following:
Creates effective and efficient monthly, weekly, and daily route plans, for assigned branches using route analysis software
Creates, QAs, implements and adjusts route plans on all routes supported in the region
Maintains geographic codes, addresses, and customer information
Coordinates with Planning Specialists and Schedulers to ensure tasks are performed timely and accurately
Coordinates with branches on plan and territory updates to ensure maximum route efficiency.
Ensures proper set up of territories and plan inputs
Using revenue plans and targets, ensures sufficient work is scheduled for branches to deliver to plans or targets
Ensures, through planning, that branches have sufficient work assigned to meet or exceed financial plans.
Coordinates new branch openings, moves, splits, or closures
Plans special services as needed, such as TC Bait Conversions, Implementation of New Product Lines, and Pilots
CANDIDATE SUMMARY:
Required Experience:
Ability to read, analyze, and interpret general business documents, maintenance instructions, procedural manuals, and/or government regulations
Knowledge of the company’s branch departments, Mission, territory structure and advanced planning preferred
Advanced knowledge of Routing and Scheduling software systems
Advanced knowledge of the company’s branch service department as it relates to resources, territory structure, advanced planning of recurring services and schedule availability for unplanned demand
Advanced skills with MS Office Applications (Word, Excel, Outlook, PowerPoint)
Advanced knowledge of the company’s operating systems
Ability to manage multiple, repetitive tasks
Ability to effectively interact with co-workers and the public
Required Leadership Traits and Characteristics:
Outstanding communication skills with demonstrated ability to influence at all levels with a range of internal and external stakeholders including customers, employees, and suppliers as required.
Able to demonstrate strong levels of drive, work ethic and personal accountability with the ability to work under pressure while maintaining sound judgement and a rigorous focus on the details.
Acts with the highest standards of integrity at all times and builds enduring and trusting relationships across all key stakeholders.
Formal Education, Qualifications or Training:
High school diploma or (GED) or equivalent combination of education and/or experience in the service industry
2+ years of related experience as dispatcher and/or customer service agent
Physical Demands and Working Conditions:
The physical demands are representative of those that must be met by an employee to perform the essential function to this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbent must be prepared to:
Incumbent is required to have:
Incumbent will be subject to:
While starting pay falls within the given range, it can vary based on factors like geographic location, skills, education, and experience. Total earnings may also be affected by overtime, incentives, commissions, performance, and route assignment (where applicable).
Why Choose Us?
A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.
Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.
Click here to read more about our Total Rewards Program which includes:
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility
We are looking for individuals who want to make a difference where our customers live and work. Is that you?
This company is a Drug Free workplace.
Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.
California residents click here to review your privacy rights.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
By applying to this job, you agree to receive initial texts from systems used on behalf of Rentokil North America, Inc., possibly including Workday, Loop, and HireVue. These systems utilize text messages to communicate with you throughout the application, interview, and pre-hire processes. You can set your communication preferences or opt out of text messages from each system at any time following the initial message. Message and data rates may apply.