Platform Operations Specialist

ABOUT THE TEAM: 

You will become part of a dedicated and dynamic team that drives Tide's market success in Germany. The Tide Germany team is in an exciting growth phase and unites experts with profound knowledge in the fields of financial services, technology, and local market understanding. As part of this expanding team, you will receive the unique opportunity to help shape Tide's presence in Germany and jointly deliver innovative solutions for small businesses. Partner Credit Services is Tide's SME loan platform. By collaborating with credit partners, Partner Credit Services connects business owners with the appropriate financing – for founders who want to take their business to the next level, for entrepreneurs who are holding their own in a difficult market, and for executives who want to adapt their strategy.

ABOUT THE ROLE: 

• As a Senior Platform Operations Specialist, you will be the operational backbone of Tide's SME loan platform and the bridge between our sales, product, and engineering teams. Our platform works to match business owners with the most appropriate lenders for their finance applications, and its performance depends on the integrations behind it working reliably and converting effectively.
• You will own platform-driven revenue and the relationships with the lenders integrated into it. That means knowing our conversion numbers better than anyone, spotting where the platform is leaking value, and turning that insight into product changes and new initiatives that grow revenue and improve the customer experience. It also means owning the operational detail - monthly revenue reconciliation, incident response, and the reporting that leadership relies on to make decisions.

YOUR RESPONSIBILITIES INCLUDE:

• Revenue Ownership: You own the performance of platform-driven revenue and will play a key role in us achieving the revenue target.
• Lender Relationship Management: You work hand-in-hand with the partnerships team to manage day-to-day relationships with the lenders integrated with the platform and work with them to improve conversion, decisioning and payout performance.
• Platform Improvement: You identify any areas of focus, build the case for change, and work with Product and Engineering to turn those ideas into shipped improvements.
• Revenue Reconciliation: You support the monthly reconciliation of all platform and sales revenue, ensuring accuracy and resolving discrepancies with lenders and Finance.
• Reporting and Insight: You report and present platform performance from our Salesforce CRM to the commercial team and senior stakeholders, with a clear view of what is driving the numbers.
• Dashboards and Tracking: You build effective dashboards and performance tracking tools that guide business decisions rather than just describe the past.
• Process Optimisation: You identify and implement process improvements that increase operational efficiency and conversion rates.
• Incident Management and Resolution: You monitor, diagnose and troubleshoot complex platform issues, drive them to resolution with Product and Engineering, and support post-incident reviews and root cause analysis.
• Cross-functional Collaboration: You work closely with Sales, Product, Engineering, Partnerships, Finance and Member Support to keep the platform commercially and operationally healthy.

WHAT WE ARE LOOKING FOR: 

• At least 4 years of experience in a platform operations, revenue operations or business operations role, ideally within financial services, lending or fintech.
• Strong Salesforce CRM skills - you can build reports and dashboards, understand the underlying data model, and maintain data quality without waiting for someone else to do it.
• Experience working directly with Product and Engineering teams: writing clear requirements, prioritising, and a basic understanding of how integrations and APIs behave in practice.
• Comfortable diagnosing and troubleshooting operational and technical issues, and running or supporting root cause analysis.
• Highly numerate and analytical, with strong attention to detail - reconciliation accuracy matters in this role.
• Excellent communication skills, able to influence lenders, internal stakeholders and senior leadership with equal credibility.
• Fluent German and English are a must.
• A proactive, self-motivated approach, always working backwards from the goal to ensure effective implementation.
• Strong problem-solving skills and the ability to work effectively through ambiguity and competing priorities.

WHAT YOU’LL GET IN RETURN:

• DeutschlandTicket
• Urban Sports Club Membership M
• 25 days paid vacation per year
• Additional 3 days paid leave for voluntary work or further education
• We invest in your professional development with a dedicated budget
• Extended parental leave
• 4 weeks sabbatical (after 3 years of tenure)
• Mental health support through Plumm
• One-time home office budget

TIDEAN WAYS OF WORKING

At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. 

While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community.