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Senior Platform Support Analyst at dentsuaegis | Swiftcruit
The purpose of this role is to support and maintain the application platforms to ensure that they are reliable, scalable, maintainable and high availability.
Job Description:
Key responsibilities:
Delivers Global application services to the business within agreed SLAs
Contributes to the delivery and implementation of operational projects to support the business
Contributes to the pro-active continuous improvements to ensure performance, scalability, capacity, security, supportability and maintainability is maintained for all supported applications and systems
Ensures Service support documentation (processes, procedures, service catalogue information, operational documentation) is created and maintained for all supported applications
Follows the Global Service Management processes (Incident, Problem, Change, Release) to ensure adherence to the global process standards
