Senior POS Configurations Support Specialist

How you'll add value:

• Configure and initialize new Integrations for Radar Customers  

• Troubleshoot Integration discrepancies and provide comprehensive solutions 

• Handle tickets for assigned Enterprise Radar customers  

• Document Software defects and report them to the Development team 

• Updating relevant documentation for assigned POS Integrations 

• Manage and troubleshoot customer exports from Radar 

• Cross train and assist with R365 POS Integrations as requested 

• Prioritize personal ticket queue 

• Manage schedule and time according to highest priorities 
  Mentor new team members at the request of Support Management 

• Other Duties as assigned 

What you'll need to be successful in this role:

• Bachelor's degree in related field is preferred 

• Demonstrated history of being a high performing Support Agent 

• Expert Knowledge within Radar POS Integrations 

• Customer service skills 

• Strong written and oral communication 

• Detail-oriented 

• Time management and task prioritization skills 

• Strong ability to problem-solve 

• Demonstrated strong leadership capabilities 

• Tech-savvy (any coding experience is a HUGE plus!!) and understand the technology and fundamental tasks working with software and internet applications 

R365 Team Member Benefits & Perks

• Competitive compensation package
• Comprehensive medical benefits
• R365 pays 100% of the premium for medical, dental, and vision insurance for employees 
• 401k + matching
• Team member stock options
• Flexible PTO + Company holidays
• Wellness initiatives
This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.