What success looks like in this role:
- Collaborates with leaders in allied / supported functions (e.g., finance, marketing, sales, etc.) as well as existing and potential clients to identify business opportunities and challenges and develop associated information needs.
- Determines analytical methodologies and tools appropriate for investigating identified challenges and opportunities.
- Manages and executes medium size projects or components of larger projects from start to finish, including:
- Data gathering and manipulation,
- Synthesis and modeling,
- Problem solving, and
- Communication of insights and recommendations.
- Delivers concise, compelling, data-driven recommendations on where and how alternative business decisions could lead to improved performance.
#LI-SN1
You will be successful in this role if you have:
- BA/BS degree and 5-6 years’ relevant experience OR equivalent combination of education and experience.
- Design and develop Power BI reports and dashboards using ServiceNow data
- Build and maintain Power BI datasets, semantic models, and measures (DAX)
- Translate business and ITSM reporting requirements into Power BI visualizations
- Develop SLA, KPI, trend, and performance reports for ITSM processes
- Ensure data accuracy, refresh reliability, and performance optimization
- Implement row-level security (RLS) and governance standards in Power BI
- Schedule and monitor data refreshes (Power BI Service / Gateway)
- Validate ServiceNow data against native reports for consistency
- Document data models, transformations, and report definitions
- Collaborate with ServiceNow administrators and stakeholders for data alignment
- Support ad-hoc analysis and executive-level reporting needs.
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, blood type, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
Local employment practices and rights may vary by jurisdiction and are subject to applicable local laws. This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers.
If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com. US job seekers can find more information about Unisys’ EEO commitment here.
