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София, София-град, България
Hybrid
It's fun to work in a company where people truly BELIEVE in what they're doing!
Job Description:
Who we are:
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart.
What you will do:
As a Sr. Principal UX Researcher, you will shape Ingram Micro’s end-to-end customer experience strategy through research leadership and insight-driven influence. Working across the full customer lifecycle - from onboarding and activation to daily platform usage, expansion, and support - you will ensure customer insights directly inform product direction, business decisions, and experience improvements across the ecosystem.
You will:
Partner with Product, Design, Engineering, Data, and business stakeholders to define research priorities, uncover customer needs, and bring clarity to complex or ambiguous problem spaces
Mentor mid-level UX Researchers, elevating research quality, strengthening problem framing, and helping them grow in strategic thinking and storytelling
Own the UX research strategy and roadmap, with a primary focus on improving the Xvantage platform and aligning research with critical product and business objectives.
Influence product and experience decisions by translating insights into actionable recommendations and challenging assumptions that lack user evidence.
Advocate for customer-centered decision-making by embedding research early in the product development process and promoting evidence-based choices.
Partner with Data Science and Business Analytics teams to combine qualitative and quantitative insights for a holistic understanding of customer behavior.
Champion UX Research across the organization by building awareness, driving adoption, and helping teams understand when validation is needed.
Communicate insights and recommendations with clarity and conviction, ensuring findings not only inform decisions but actively shape prioritization, trade-offs, and roadmap direction.
What you will bring:
8+ years of UX research experience using qualitative and quantitative methods to inform product strategy and decision-making in complex environments
Experience working in Agile and Lean UX environments, embedding research into fast-paced product development while maintaining quality and rigor
Strong advocate for customer-centered design and UX Research, with the ability to influence stakeholders and drive evidence-based decision-making
Comfortable navigating ambiguity, independently setting research priorities, and framing impactful questions in evolving business environments.
Strong business acumen, communication, and storytelling skills, with the ability to translate insights into clear recommendations that drive action.
Experience building or contributing to Voice of Customer (VoC) programs, synthesizing research, analytics, surveys, and data into actionable insights for leadership and cross-functional teams.
Nice to have:
Experience with complex B2B SaaS products, especially enterprise platforms with multi-step workflows and end-to-end user journeys.
Experience working in cross-functional teams, with the ability to align stakeholders and bring clarity in ambiguous or fast-changing environments.
Experience using quantitative research methods (e.g., surveys, A/B testing, behavioral data analysis) to complement qualitative insights and answer key product questions.
Experience working on AI-powered or agentic AI products, including usability, trust, and interaction patterns, along with competitive analysis of agentic AI experiences.
What we have for you:
Competitive salary & Bonus system? – Yes, of course!
Additional health insurance? – A very good one, by the way.
Food vouchers & Transport Allowance? – Absolutely!
Well-being Program & Multisport card? – We care about our health, so yes!
Referral and baby bonus? – No doubt about it.
Paid holiday days increasing in time? – Of course.
Company discounts, that are actually usable? – You bet!
Language courses? – Yes, you can easily upgrade your work language with us!
Free access to an online learning platform? – Yes, yes, yes.
Many trainings and academies, including opportunity for ACCA certification? – Obviously.
Great career growth and development opportunities? – Let’s see… Yes!
Hybrid type of work? – Absolutely!
Recognition awards? – Of course.
Trending social media accounts (TikTok, Instagram, Facebook etc.)? – go and check for yourself
Modern office space with free coffee and hot beverages? – And the coffee is actually good!
Interested? We thought so – apply now!
*Please note that upon the extension and acceptance of a potential job offer, background checks, including employment and education verification, will be conducted by an external partner of Ingram Micro.
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