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Remote, Oregon, United States
Remote only
Not Available
In this role, you will lead process optimization for the iQueue for Infusion Centers product. Partnering with infusion center customers and cross-functional teams, you will leverage insights from hundreds of centers to design scalable operational playbooks.
You will apply project management expertise to help infusion centers introduce Lean-based workflows on the iQueue platform, spearheading change management initiatives that drive seamless adoption and deliver high-impact, measurable results.
If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!
Partner with infusion center customers and ancillary departments (e.g., lab, pharmacy, radiology) to analyze clinical workflows and implement Lean-based operational practices in concert with the iQueue platform
Build and maintain trusted advisor relationships with key customer stakeholders and executive leadership across all organizational levels
Identify operational bottlenecks through on-site observation and customer data analysis, test hypotheses to establish remediation plans, and track customer performance against key efficiency metrics
Design scalable operational playbooks, tools, and training programs that establish best practices and define clear measures of success
Lead large-scale change management initiatives, proactively communicating project progress, risks, and mitigation strategies to stakeholders
Collaborate cross-functionally with Product, Customer Success, Engineering, Sales, and Marketing to drive product adoption, enhance user experience, and optimize infusion center operations
Continuously refine internal and customer-facing workflows to enhance organizational scalability and overall effectiveness
Travel up to 50% to customer sites
7+ years’ experience with a proven track record of operational excellence, encompassing analytical rigor, process optimization, strategic planning, and effective cross-functional leadership
5+ years’ experience in a client- or customer-facing role such as management consulting, project management, customer success, implementation, engineering, or process improvement
Bachelor’s degree (or equivalent years of related experience) in industrial/systems engineering (or other engineering disciplines), mathematics/statistics, or a related quantitative field. An advanced degree is strongly preferred
Excellent strategic thinking, organizational agility and project management skills
Lean expertise
Exceptional analytical, communication, and relationship-building skills, with demonstrated proficiency in root cause analysis and workflow mapping
Domain experience in healthcare operations or clinical environments strongly preferred
Ability to influence change within complex organizations by using data, problem solving and change management strategies
Proactive approach to resolving customer escalations with speed and urgency
Demonstrated success engaging with and presenting to executive leadership
Willingness to travel up to 50%
PMP certification
Lean certification
Experience working on healthcare products or within hospitals
Experience working with data or analytics products
Experience working on enterprise software products
A blog, article, or any published writing is a plus
