Ensora Health is the leading provider of software and services for mental and behavioral health therapists, trusted by over 200,000 individual providers and more than 28,000 practices. Our unmatched expertise, partnership, and breadth of products allow us to fine-tune solutions that meet the specific needs of everyone from solo practitioners to larger practices. With AI-enabled solutions that span practice management to electronic medical records and e-prescribing to billing, we help eliminate administrative complexity and create harmony between therapists, their clients, and the whole healthcare community.
Job Description
As a Senior Product Designer, you will shape the systems and experiences that support our customers across web and mobile products. Your primary focus will be leading the evolution, quality, and adoption of our established design system, including its components, tokens, documentation, accessibility standards, and governance. You will partner closely with engineering to maintain alignment between designed and coded components while helping teams use the system effectively and consistently.
You will also serve as a UX partner to product management for TheraNest initiatives, applying product design and user research expertise to create accessible, responsive, and intuitive experiences. This role is an opportunity to influence design at scale while remaining connected to customer needs and hands-on product work.
***A portfolio/website is required to apply.***
What You’ll Do
- Lead the evolution, management, and quality of the design system across web and native mobile experiences.
- Own and improve its components, patterns, tokens, documentation, accessibility standards, and governance practices.
- Partner closely with your engineering counterpart to plan, design, review, test, quality-assure, and release design system updates.
- Maintain strong parity between designed and coded sources, and help teams understand how components should behave across responsive experiences.
- Build accessibility into components and patterns from the beginning.
- Evaluate and test design system solutions for accessibility and usability, advocate for WCAG and ADA-aligned practices, and document accessibility expectations for designers and engineers.
- Maintain clear design system documentation, including usage guidance, responsive behaviors, specifications, implementation considerations, and accessibility standards.
- Support the system’s AI readiness through effective documentation, tokens, guidance, skills, and connections.
- Lead design system meetings, office hours, demonstrations, critiques, and other team rituals.
- Communicate updates, gather feedback, support adoption, educate teams, and identify emerging system needs.
- Execute and strengthen design system governance.
- Review requests from designers and engineers, balance consistency with product needs, and help teams make informed decisions about when to use, adapt, or propose additions to the system.
- Write and prioritize design system backlog items in partnership with the product owner and engineering. Translate user, product, design, and technical needs into clear, actionable work.
- Partner with product managers as their UX counterpart for assigned TheraNest initiatives. Provide product design and research expertise while collaborating with engineering, subject-matter experts, and stakeholders throughout iterative product cycles.
- Design user-centered solutions that align with business goals and target success metrics.
- Create experiences that are useful, highly usable, responsive, accessible, and thoughtfully crafted.
- Produce a range of design artifacts, including concepts, wireframes, user flows, mockups, prototypes, specifications, and detailed design deliverables.
- Plan and conduct user research and usability testing in collaboration with product partners.
- Analyze and synthesize findings, translate insights into product decisions, and communicate results to cross-functional teams.
- Present design work to internal teams, subject-matter experts, and stakeholders to explain decisions, gather feedback, and build alignment.
- Consider, follow, and advocate for applicable privacy and compliance requirements, including requirements related to protected health information and HIPAA.
- Use approved AI tools to assist, automate, accelerate, and improve the quality of design, research, documentation, and related workflows.
- Mentor other designers, provide constructive design feedback, and help raise design craft and design system fluency across the team.
What You Bring
Required Qualifications
- 6+ years of experience in product or UX design, including 3+ years leading design systems used by multiple product teams.
- Bachelor’s degree in design, Human-Computer Interaction (HCI), a related discipline, or equivalent professional experience.
- Proven experience managing and evolving an effective design system, including components, patterns, tokens, documentation, and governance.
- Strong interaction and visual design skills, with exceptional attention to detail and a commitment to design quality.
- Strong knowledge of accessibility standards and practices, including WCAG and ADA, with experience advocating for and implementing accessible design approaches.
- Experience designing responsive web and native mobile experiences.
- Proven experience designing complex products in partnership with product managers and cross-functional teams in iterative product cycles.
- Advanced Figma skills, including component design, prototyping, branching, token management, AI tools, documentation, and methods for maintaining design and code parity.
- Experience partnering directly with engineering on a coded component library, along with a working understanding of HTML and CSS.
- Strong communication skills, including presenting to stakeholders and effectively giving and receiving design critique.
- An online portfolio demonstrating both design system and product design work. A portfolio is required to apply.
Preferred Qualifications
- Experience using AI tools in design, research, prototyping, documentation, or product development workflows.
- Experience preparing design systems to work effectively with AI-enabled tools and development practices.
- Experience conducting design and research for healthcare, behavioral health, regulated, or data-sensitive products.
- Experience migrating products from legacy interfaces or systems to a modern design system.
- Strong technical proficiency with HTML, CSS, and JavaScript.
- Experience designing React components or working with Material UI.
- Experience using product analytics platforms to inform design decisions and measure outcomes.
- User research and user testing capabilities, including planning, data collection, and analysis.
While we've outlined some key qualities we typically seek, it's essential to remember that there might be additional unique strengths and talents you possess that would make you an exceptional match for us, even if they're not explicitly mentioned. Studies have consistently highlighted the significance of this principle, particularly for individuals from disenfranchised backgrounds, including women and other marginalized groups. These individuals often hesitate to apply unless they meet every single requirement, unlike their male counterparts who are more inclined to apply when they meet around 60% of the criteria.
The message we want to convey is that taking a leap of faith and applying can be incredibly rewarding. Your distinct abilities and perspectives could be exactly what we need to create a more diverse and inclusive team. So, don't hesitate—apply today and let's explore the exciting possibilities together!
All your information will be kept confidential according to EEO guidelines.
At Ensora Health, Diversity, Equity, Inclusion, and Belonging aren’t just words. We celebrate what makes us unique, foster an ecosystem of inclusion for all and harness our talents to promote diversity of thought and action in everything we do.
We instill Diversity, Equity, Inclusion, and Belonging into the fabric of our CARING culture and business, as we strive to be recognized not only as the leader in healthcare technology, but also for our intentional efforts to promote a diverse community.
We will champion non-discriminatory practices throughout the employee and customer lifecycle; caring for every person regardless of race, national origin, color, religion, disability, sex, orientation, or familial status.
Ensora Health is an equal opportunity employer.
