Senior Product Designer

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely. Our users are diverse, and we are therefore committed to embracing diversity of thought and experience within our team. 

We are looking for a Product Designer to join our Records Management System (RMS) product team in the UK. In this role, you'll help shape the future of technology used by police forces, with a broader evolution of our UK product offering. 

You'll work at the intersection of complex operational challenges, thoughtful user experience, and meaningful public impact. From understanding the day-to-day needs of frontline officers to translating those insights into intuitive, powerful workflows, you'll play an important role in making essential technology easier and more effective to use. 

This is an exciting opportunity for a designer who loves solving complex problems, thrives in collaborative environments, and wants to have a real voice in shaping the direction of a growing product. 

What You'll Do 

If you were part of our team, here are some things you would have done last week: 

• Designed for real-world impact. Partnered with Product and Engineering to explore and improve workflows, helping police personnel navigate complex processes with greater clarity, efficiency, and confidence. 

• Helped shape what's next. Collaborated with UK product stakeholders to identify opportunities, influence priorities, and contribute to the evolving roadmap for our UK RMS and associating products. 

• Gotten closer to our users. Participated in user research, customer conversations, or feedback sessions to better understand the unique needs and challenges of UK policing. 

• Turned complexity into simplicity. Translated complicated workflows, operational requirements, and user needs into intuitive experiences through wireframes, prototypes, and high-fidelity designs. 

• Collaborated across disciplines. Worked closely with Product Managers, Engineers, and fellow Designers to explore solutions, challenge assumptions, and bring thoughtful experiences to life. 

• Sweated the details. Refined existing designs, incorporated feedback, documented interactions, and worked through the less glamorous but equally important details that make great products feel seamless. 

• Advocated for great design. Helped champion user-centered thinking across the team, balancing the needs of our customers, the realities of technical implementation, and our long-term product vision. 

What You'll Need 

We're looking for a Product Designer who brings a strong foundation in end-to-end product design and is excited to tackle meaningful challenges in a complex, evolving product space. 

• At least 7 years of experience designing digital products, ideally within complex workflows, enterprise software, or other environments where usability and accuracy are critical. 

• A portfolio that demonstrates your ability to take ambiguous problems, understand user needs, and deliver thoughtful, intuitive design solutions. 

• Experience across the product design process, including discovery, user research, interaction design, prototyping, and high-fidelity UI design. 

• Confidence collaborating with Product Managers and Engineers, with the ability to communicate design decisions and navigate competing priorities. 

• An ability to think strategically about product direction while remaining excited to roll up your sleeves and execute on the details. 

• Familiarity with modern design tools such as Figma and experience working with established design systems. 

• An interest in understanding the unique challenges of UK policing and public safety technology. Previous experience in this space is a plus, but not a requirement. 

People who thrive on our team also tend to share the following characteristics: 

• Humble, open, and curious. You ask thoughtful questions, seek out different perspectives, and know that the best solutions come from listening, learning, and collaborating. 

• Comfortable with ambiguity. You're energised by complex problems and can bring structure and clarity to challenges that don't always have obvious answers. 

• Collaborative and proactive. You build strong relationships across disciplines, take ownership of your work, and aren't afraid to challenge ideas constructively. 

• Empathetic and impact-driven. You care deeply about the people using the products you design and are motivated by making their work easier, safer, and more effective. 

Location 

This role is based in our Manchester, UK office and follows a hybrid work model. Team members are expected to be in the office at least three days per week to foster strong collaboration and a connected team environment. You'll collaborate closely with colleagues across the UK and US, with opportunities to engage directly with customers and users to better understand their needs.