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Toronto, Ontario, Canada
Hybrid
About Capital One Canada
For 30 years, we’ve been on a mission to change banking for good. We challenge the traditional bank stereotype, fostering a culture where innovation thrives and bold ideas are celebrated.
Leveraging the power of data and technology, we’re where product professionals come to solve complex problems and shape customer experiences that have influence across industries.
Here, you’ll shape customer experiences and take transformative ownership of strategies that propel us into the future, creating value at a scale that directly accelerates our growth. If you’re ready to redefine what’s possible, to turn insights into experiences that make a real-world impact, this is where you can create what’s next.
About the Team
Our Experience Design (XD) Team is at the forefront of enriching our customers’ lives with exceptional digital experiences and we need an experienced Product Designer (Senior Associate) to help us in our mission of changing baking for good. We’re looking for a team player who can apply their skills and talents to make a true impact on our customers. We love to experiment and learn, we are excited about our future, and we need your help to get there!
honour diversity of thought, create a culture of belonging, and elevate one another.
About the Role
In this role, you will turn complex product challenges into meaningful change by designing intuitive, accessible experiences across the entire Product Development Lifecycle. Grounded in a deep expertise of native iOS, Android, and Web platforms—including platform-specific Human Interface Guidelines—you will anticipate user needs and leverage native capabilities to make everyday interactions seamless. By embedding digital accessibility best practices from the start, you will craft inclusive digital products that meet users where they are while elevating our shared design systems.
Working closely with Product and Engineering teams in a data-informed, iterative environment, you will bridge the gap between creative vision and technical execution. You will rely on analytics, user testing, and behavioral insights to continuously optimize user journeys, ensuring every design decision thoughtfully balances user needs, business objectives, and technical constraints. Embracing a philosophy of sharing work early and often, you will treat design as a collaborative, evolving conversation that drives real-world business impact.
As a trusted expert in product design strategy, you will shape high-level vision and influence cross-functional stakeholders—from cross-discipline partners to executive leadership. You bring a passion for continuous learning, experimentation, and adapting design methodologies to solve unique problems. Through clear, persuasive storytelling and critical thinking, you will advocate for design integrity, align diverse perspectives, and mentor those around you to build next-generation digital experiences.
Responsibilities:
Collaborate with stakeholders and leaders in design, product management, engineering, and marketing to justify design and product decisions, provide escalation management, and focus team activities around OKRs
Work cross-functionally with our XD researchers, product, engineering, and marketing teams to prioritize and deliver on business initiatives
Advocate for customer needs in mobile and web experiences
Define and implement standards and best practices for digital product design ensuring consistency across platforms
Contribute to our Design System, helping to ensure governance, scalability, and efficiency
Present and communicate design decisions to various stakeholders across the business
Monitor and analyze design, emerging digital technologies, and fintech trends to inform our product roadmap
Influence and educate product teams on how UX activities can support them through the Product Development Lifecycle
Strategically vision and lead discovery work with minimal guidance
Basic Qualifications:
4+ years of UX/Product Design experience
1+ year of experience leading/mentoring Product Designers with a defensible record of growing design talent
Exceptional working knowledge of modern design tools and methodologies
Preferred Qualifications:
Bachelor’s Degree in HCI/UX, Social Science, Psychology, Research, or other related field, or equivalent experience
4+ years of experience working on consumer-facing digital products in a regulated environment
2+ years of experience optimizing product design workflows with generative artificial intelligence
Experience designing for motion, micro-interactions, and animations, in mobile apps.
Working at Capital One
You’ll be empowered to take end-to-end ownership of your work and your career, backed by a high-performance, hybrid culture and holistic suite of benefits designed to support your whole self.
Take ownership of your own potential: Whether you’re looking to upskill, pivot into new business areas, or master your craft, you’ll have access to tools and mentorship to reach your potential and define your career trajectory.
Find your rhythm: We believe trust fosters the flexibility and autonomy required to balance personal needs with a focus on high performance. We support a hybrid model – with 3 days in the office per week – that gives room for both collaboration and personal commitments.
Benefits built for your life: We take a holistic approach to well-being, providing support for you and those who are most important to you. This includes: full coverage for spouses, domestic partners and dependents, a one-time Work From Home allowance to build your comfortable workspace, up to $3,000 in mental health coverage and up to $5,000 in annual tuition subsidies.
You’ll find that Capital One is committed to helping you thrive and evolve every step of the way.
This posting is for an existing vacancy.
The expected annual salary range for this position is $108,900-$124,300. This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es). Incentives could be discretionary or non-discretionary depending on the plan.
We embrace the responsible use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. However, no hiring decisions are made using AI as every hiring decision is made by our hiring managers, business interviewers, and recruitment professionals. Our teams are equipped with training that empowers them to use AI responsibly.
Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at ARCanada@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
