Senior Product Designer, Guest Commerce

Accountabilities

You will lead product design across the guest commerce journey, identifying opportunities to reduce friction, strengthen customer confidence, and improve business performance. Your responsibilities will include:

• Own the end-to-end booking funnel, including search, property listing pages, and checkout experiences.

• Design intuitive search, filtering, recommendation, and AI-powered trip planning experiences that help travelers find suitable vacation rentals and discover relevant alternatives.

• Develop clear pricing structures, fee presentations, and value propositions that build trust and reduce uncertainty during high-consideration purchases.

• Optimize the mobile web booking experience, prioritizing speed, clarity, and timely support at critical decision-making moments.

• Create retention and re-engagement experiences across the guest lifecycle, including promotional incentives, cart recovery, referral journeys, and repeat-booking opportunities.

• Partner with Product Management, Engineering, and Analytics to develop prototypes, launch A/B tests, and validate design decisions through experimentation.

• Analyze funnel performance, user research, and unit economics to identify friction points, understand root causes, and prioritize improvements based on business impact.

• Translate customer insights and product hypotheses into polished, effective design solutions while maintaining strong visual and interaction design standards.

• Work closely with engineers to implement functional prototypes and iterate quickly throughout the development process.

Requirements:

The ideal candidate is an experienced, commercially minded product designer who combines strong design craft with a rigorous approach to experimentation and measurable business outcomes. You should bring:

• At least 7 years of professional Product Design experience.

• A strong portfolio demonstrating high-consideration consumer e-commerce, travel, hospitality, or marketplace experiences that generated measurable improvements in revenue or conversion.

• A deep understanding of consumer purchasing psychology and the ability to explain the design decisions behind successful, high-performing experiences.

• Strong expertise in visual design, interaction design, responsive design, and web performance.

• A hands-on, builder-oriented mindset, with the ability to work quickly and iterate directly alongside Product Managers and Engineers.

• Experience using AI-powered design and development workflows, with the ability to implement functional prototypes.

• Strong analytical skills and experience using funnel metrics, product analytics, A/B testing, and qualitative research to validate hypotheses and guide design decisions.

• The ability to identify customer friction, connect design opportunities to business outcomes, and prioritize solutions based on measurable impact.

• Excellent collaboration and communication skills, with a customer-obsessed approach and a growth mindset.

Benefits:

• Annual base salary ranging from $141,000 to $184,000 USD, depending on relevant experience and local market conditions.

• Eligibility for an annual variable bonus based on individual and company performance.

• Company equity.

• 401(k) retirement plan with a 4% employer match that vests immediately.

• 16–18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents.

• Infertility coverage.

• Comprehensive medical, dental, and vision insurance.

• 100% employer-paid dental and vision coverage for individual plans, plus a low-cost medical option.

• 10 free mental health visits and pet insurance.

• Generous paid time off, including sick leave, holidays, and a personal holiday.

• RTO for full-time exempt employees.

• Annual travel credit after one year of employment and discounts on stays at company-managed properties.

• Structured onboarding, learning, and professional development resources.

• Employee Resource Groups that support community, connection, and inclusion.

• Remote work opportunities across most U.S. states. Candidates must reside in an approved location by their first day. Hiring is currently unavailable in Washington, D.C., and Hawaii, with additional restrictions potentially applying to certain positions in California, Maryland, New York, Pennsylvania, Rhode Island, and Washington.