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Remote, United States, United States of America
Remote only
Stord is The Consumer Experience Company, powering seamless checkout through delivery for today's leading brands. Stord is rapidly growing and is on track to double our revenue in the next 18 months. To meet and exceed this target, Stord is strategically scaling teams across the entire company, and seeking energetic experts to help us achieve our mission.
By combining comprehensive commerce-enablement technology with high-volume fulfillment services, Stord provides brands a platform to compete with retail giants. Stord manages over $10 billion of commerce annually through its fulfillment, warehousing, transportation, and operator-built software suite including OMS, Pre- and Post-Purchase, and WMS platforms. Stord is leveling the playing field for all brands to deliver the best consumer experience at scale.
With Stord, brands can increase cart conversion, improve unit economics, and drive sustained customer loyalty. Stord’s end-to-end commerce solutions combine best-in-class omnichannel fulfillment and shipping with leading technology to ensure fast shipping, reliable delivery promises, easy access to more channels, and improved margins on every order.
Hundreds of leading DTC and B2B companies like AG1, True Classic, Native, Seed Health, quip, goodr, Sundays for Dogs, and more trust Stord to deliver industry-leading consumer experiences on every order. Stord is headquartered in Atlanta with facilities across the United States, Canada, and Europe. Stord is backed by top-tier investors including Kleiner Perkins, Franklin Templeton, Founders Fund, Strike Capital, Baillie Gifford, and Salesforce Ventures.
This is your chance to define the future of supply chain management for thousands of operators and brands and shape the way AI tooling functions for Stord software products.Design experiences across the full order lifecycle for Stord’s Order Management system: routing, exception handling, fulfillment, inventory management and more
Design rule-management surfaces (Automations) that give operators real control over decisions at scale
Own AI tooling for brands across Stord: across chat, feed, search and agentic workflows
Create human-in-the-loop UX patterns: escalation flows, confidence indicators, and insight driven dashboards
Design for power users in data-dense environments where speed and precision matter
Research with order managers, CS agents, and ops leads to understand how they navigate complex order states, inventory management and fulfillment at scale
Translate AI orchestration complexity into design narratives that make engineers and data scientists care about UX outcomes
Build empathy across the org for operators managing hundreds of simultaneous orders under AI-assisted pressure
Leverage AI design tools for quick prototyping and design exploration to accelerate velocity
Create high-fidelity prototypes that validate concepts before engineering investment
Iterate based on usability testing, A/B test results, and consumer feedback
Balance design perfection with shipping velocity - deliver great experiences quickly
Define and document Stord's UX standards for AI-assisted operations: how intelligence is surfaced in Feed, how Chat responses translate to UI actions and more
Build design system components for AI-native workflows — generative response cards, confidence signals, one-click resolution patterns, and agentic trigger builders
Partner with data science and engineering to ensure model outputs are structured in ways that support clear, actionable UI — not the other way around
Define success metrics for your designs tied to conversion, completion rates, and
satisfaction scores
Conduct usability testing to validate design decisions with real consumers
Analyze behavior data to identify friction points and optimization opportunities
Continuously refine experiences based on performance data and user feedback
6+ years of product design experience with experience designing AI tools and B2C or B2B experiences
Multi-platform design - Experience creating responsive experiences across mobile, tablet,
and desktop
User research skills - Proven ability to conduct user interviews, usability testing, and
translate insights into design
Modern design tools - Advanced proficiency in Figma, literacy and practices for integrating various AI tools into the design process, with appetite to ramp up as new tools evolve
Storytelling ability - You can paint a picture of the brand operator's journey that get engineering teams invested
Technical collaboration - You speak engineering's language and understand technical constraints without compromising UX
AI savvy - You understand (or quickly learn) AI UX patterns and apply it to the world of order management, logistics and fulfillment
High-fidelity execution - Your designs are polished, detailed, and ready for engineering handoff
AI tool enthusiasm - You're excited to adopt AI-powered design tools to accelerate your workflow
High energy and vision - You bring contagious enthusiasm for creating experiences that brands love to use
Bias for action - You move fast, iterate quickly, and don't get stuck in analysis paralysis
Empathy-driven - You genuinely care about the frustrated customer waiting for their package
Collaborative spirit - You thrive in team environments and make everyone around you better
Data-informed - You balance qualitative insights with quantitative metrics to drive decisions
You've designed logistics or fulfillment applications and/or AI teams before
You have experience designing white-label or multi-tenant applications that adapt to brand guidelines
You've worked in fast-paced startup or scale-up environments with rapid iteration cycles
You have a portfolio showing measurable improvements in conversion, completion, or satisfaction metrics
You've successfully influenced engineering teams to care deeply about user experience
You understand accessibility standards and design for inclusive experiences
