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Jacksonville, Florida, United States
Onsite
The Senior Product Insights Manager leads complex, cross-product analyses that inform product strategy, portfolio priorities, lifecycle decisions, and business performance.
This senior individual contributor synthesizes product, customer, commercial, usage, and operational data into clear recommendations for Product Management, Product Operations, Technology, Analytics, Go to Market, Sales, Finance, and Customer Experience partners.
The role establishes scalable metrics, reporting practices, data definitions, and insight frameworks that improve decision quality across multiple products or strategic initiatives.
The Senior Product Insights Manager works independently, influences senior stakeholders, drives alignment when data or priorities are ambiguous, and mentors others in consistent, insight-led ways of working.
Translate complex, incomplete, or conflicting data into actionable insights, decision frameworks, and prioritized recommendations for product and business leaders.
Define and evolve product performance measurement frameworks, KPIs, reporting standards, data definitions, and dashboard requirements that enable consistent lifecycle and portfolio decisions.
Partner with Product Management to inform product strategy, roadmap trade-offs, opportunity sizing, investment decisions, launch readiness, adoption, retention, and sunset or migration planning.
Lead cross-functional initiatives to improve product reporting, data quality, insight delivery, and operational processes; identify root causes, risks, and opportunities and drive solutions through implementation.
Deliver executive-ready narratives and presentations that communicate product health, trends, risks, opportunities, and recommended actions.
Collaborate with Technology, Analytics, GTM, Sales, Finance, Customer Experience, and other partners to align metrics, reporting, and actions to business objectives.
Develop and maintain scalable reporting documentation, governance practices, training materials, and self-service insight capabilities.
Monitor industry, market, analytics, and product-operations practices; apply relevant innovations to improve decision quality and team effectiveness.
Mentor and guide Product Insights Managers and Product Analysts; provide strategic thinking oversight and promote consistent, data-driven ways of working.
Additional duties as assigned.
Bachelor’s Degree in Business Administration, Statistics, Analytics, Marketing, or related discipline.
8 - 12 years of experience in product insights, product operations, analytics, product management, strategy, or a related role.
Demonstrated ability to lead complex analysis across multiple data sources and convert findings into clear, measurable recommendations.
Strong knowledge of product lifecycle metrics, customer and usage analytics, commercial performance measures, reporting governance, and dashboard design.
Proven experience influencing senior and cross-functional stakeholders without direct authority.
Strong strategic thinking, business acumen, problem solving, prioritization, and program/project management skills.
Advanced proficiency with business intelligence and analytics tools, such as Tableau, and strong Microsoft Office skills.
Strong written, verbal, presentation, and data-storytelling skills for technical and executive audiences.
Ability to work independently, manage ambiguity, and balance multiple strategic priorities and deadlines, while also being a mentor to Product Insights colleagues.
Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success.
Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
Where applicable, fluency in English and languages relevant to the working market.
