Eveleigh, NSW - 1 Locomotive Street, Australia
Onsite
Shape and optimise CommBank’s digital home loan journey from application to funding.
High-visibility role partnering across product, technology, design, analytics & operations.
Deliver better digital experiences across one of Australia’s most important retail banking journeys.
Do Work That Matters
As a Senior Product Manager, you’ll help shape the future of CommBank’s digital home lending experience. Sitting in the Digitally Apply and Convert squad within the Digital Growth Engine Crew, you’ll focus on improving the application journey from start through to approval and funding. This is an opportunity to reduce friction, lift conversion and help more customers move from intent to action with confidence.
See yourself in our team
Be part of the team at the heart of how CommBank serves Australia. Retail Banking Services supports more than 10 million personal and small business customers with market-leading products, services and digital experiences. Within Home Buying, this squad owns a rare end-to-end customer journey, offering real scope to influence growth, customer experience and business outcomes at scale.
Specifically you will:
Lead and optimise the digital home loan application journey from application start through to funding.
Identify breakpoints across the funnel and drive initiatives that reduce drop-off and improve conversion.
Partner closely with engineers and designers to create simpler, more intuitive customer experiences.
Work across digital and assisted journeys, including partnership with Direct Lending, to digitise and automate lower-value touchpoints.
Use insight, data and experimentation to improve customer and business outcomes.
Help uplift capability across a growing squad while working with a broad stakeholder network.
We’re interested in hearing from people who:
You’re a customer-focused product leader who enjoys solving meaningful problems and improving journeys at scale. You bring strong product expertise, commercial acumen and the ability to turn customer and business challenges into measurable outcomes. We know great candidates may not meet every requirement. If you’re excited by this opportunity and believe you can add value, we’d love to hear from you.
Demonstrated product management experience in digital products or end-to-end customer journeys.
Strong experience improving conversion and solving customer friction points in high-volume journeys.
Confidence using customer insight, behavioural data and journey analysis to identify opportunities.
Experience working with technology teams to deliver and continuously improve digital experiences.
Strong stakeholder management skills across product, design, analytics, operations and business teams.
Home lending experience is not essential if you bring strong digital product capability and an optimisation mindset.
Working with us: At CommBank, we're committed to creating an accessible, inclusive and respectful workplace. If you require support or adjustments, please let us know. We welcome applications from people of all backgrounds and we're particularly committed to making a positive difference for Aboriginal and/or Torres Strait Islander Peoples. For support please contact 1800 989 696
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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