Senior Product Manager - Agentic Assistant

We are looking for a seasoned Senior Product Manager to lead our foundational in-app agent, Gong Assistant.

Gong Assistant is a powerful agent that’s omnipresent across the Gong platform, has access to a wide variety of tools, and helps users leverage all of Gong’s capabilities in their day-to-day tasks.

You'll own:

• Gong Assistant: a strategic product within Gong’s agentic agenda, from vision and roadmap through execution.
• Scaling Gong Assistant as a cross-platform capability.
• Defining and prioritizing the roadmap, product requirements, and key investments for your domain.
• Designing product experiences that enable effective collaboration between revenue professionals and AI agents.
• Communicating product vision, value, and functionality to customers, stakeholders, and internal teams.
• Empowering and enabling Gong’s product and development groups enhance their products’ value through Gong Assistant.

You'll solve:

• Ambiguous, complex, and sometimes conflicting customer, user, and business needs.
• The challenge of creating a great conversational AI experience and delivering value across a huge variety of different use cases and contexts.
• Creating a robust platform capability that can scale quickly and safely.
• Cross-functional alignment across Product Design, Engineering, AI, Data, Security, and GTM.
• Cross-organizational coordination, communication and education around complex concepts.
• Enterprise-scale product challenges that require balancing innovation, usability, scalability, and customer needs.

You'll impact:

• How AI agents become an integrated part of day-to-day revenue execution.
• The way GTM professionals get insights that help them win.
• The effectiveness and consistency of GTM teams, by enabling systematic execution of revenue workflows.
• Gong’s strategic vision for the AI revenue operating system.
• Customer outcomes by helping revenue teams execute work more efficiently, intelligently, and at scale.
• The adoption and success of AI-powered workflows in enterprise revenue organizations.

How you’ll succeed:

• Have 5+ years  experience as a product manager, with a proven background in SaaS products .
• Experience shipping agentic AI products to end-users at scale.
• Passionate about creating and building new products.
• Experience working in established SaaS companies with significant operations that include Sales, Marketing, CS, Support, and internal tools.
• Comfortable working on platform-like capabilities, workflow systems, automation, integrations, permissions, AI-powered products, or other technically complex domains.
• You enjoy taking responsibility and ownership over the products you create.
• You have technical understanding, ideally with experience building user management and permissions for enterprise customers. 
• Fluent or very proficient in English.
• Enjoy working as part of a high-performing team.

What makes the Product Management department at Gong unique? 

Here at Gong, we trust and empower our employees with ownership to solve complex problems, make the right decisions, and build products that create radical impact. We call this “Own. Solve. Impact.” 

Being a product manager at Gong is all about engaging with customers, understanding their needs, and building great products to address those needs. Our teams are empowered. Each product manager works closely with a product designer and an engineering team to drive forward an agenda or domain. The pod is responsible for working with customers, iterating towards a great solution, and driving it towards success. There are many amazingly talented product managers to work with, collaborate, learn from, and contribute from your own knowledge.

Here at Gong, we encourage our employees to express their personality and identity (whether gender, ethnic, religious, or sexual), and we ensure fairness and equal opportunities. We follow a hybrid working model that combines working from home, on the go, or at the office. This allows us: flexibility, autonomy, positive work relationships, and effective work habits.

If these considerations are important to you when choosing a work place, we'd love to see you with us.

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