Senior Product Manager, App o11y

Accountabilities:

Define product vision and strategy: Establish and communicate the long-term vision, strategy, and roadmap for Application Observability, identifying opportunities to increase product adoption, customer value, and revenue.
Drive product innovation: Develop and evolve application observability capabilities built around a knowledge graph, integrating high-fidelity telemetry signals such as distributed traces and continuous profiles into a unified product experience.
Build AI-powered workflows: Shape intelligent product experiences that help customers investigate application issues, understand root causes, and take meaningful action beyond traditional static dashboards.
Lead customer discovery: Engage with customers, developers, and SREs to understand their challenges, gather feedback, identify unmet needs, and translate insights into actionable product requirements.
Use data to guide decisions: Analyze product usage, customer feedback, and adoption metrics to identify friction points, evaluate opportunities, and prioritize improvements that drive measurable business outcomes.
Collaborate with engineering and design: Partner closely with technical and design teams to define requirements, evaluate trade-offs, establish priorities, and deliver intuitive, reliable, and high-performing product experiences.
Influence platform integration: Work across research and development teams to ensure Application Observability integrates seamlessly with broader observability capabilities and complementary products.
Drive go-to-market initiatives: Collaborate with product marketing and commercial teams to communicate product differentiation, positioning, and value propositions through presentations, documentation, website content, datasheets, and whitepapers.
Shape pricing and packaging: Contribute to go-to-market strategies, pricing models, packaging, licensing, and product tiering to support customer acquisition, expansion, and long-term growth.
Champion customer needs: Represent the voice of the customer internally, providing evidence-based recommendations to engineering and leadership teams and helping align stakeholders around product priorities.
Balance innovation and reliability: Ensure new product opportunities are balanced with the performance, scalability, depth, and reliability customers expect from tracing and profiling solutions.
Requirements:
Bachelor's degree in Computer Science, a related technical discipline, or equivalent practical experience.
At least 5 years of experience in Product Management, with a proven ability to define product strategies, manage roadmaps, and deliver successful product initiatives.
At least 5 years of experience working with B2B SaaS products, preferably in technical or developer-focused environments.
Experience using, developing, or managing observability products, telemetry databases, or developer tools, either as a technical practitioner or through customer-facing product responsibilities.
Strong understanding of application architectures and distributed systems, with the ability to discuss technical trade-offs involving telemetry ingestion, storage, querying, and observability workflows.
Demonstrated experience collaborating with engineering and design teams to develop intuitive, high-quality products in fast-paced environments.
Strong customer discovery and research capabilities, with the ability to identify user pain points, translate feedback into product requirements, and make evidence-based prioritization decisions.
Excellent written and verbal communication skills, including the ability to influence stakeholders and communicate complex technical concepts clearly to different audiences.
Strong strategic and analytical thinking, with the ability to connect product decisions to customer outcomes, adoption, and commercial performance.
Familiarity with OpenTelemetry, application instrumentation, SDKs, and telemetry collectors is a plus.
Experience with distributed tracing or continuous profiling technologies, such as Grafana Tempo or Grafana Pyroscope, is an advantage.
Knowledge of eBPF and/or automatic instrumentation is desirable.
Experience working with open-source software or within commercial open-source technology organizations is beneficial.
Familiarity with pricing and packaging strategies for consumption-based or product-led SaaS offerings is considered an asset.
Previous experience operating applications in production, participating in on-call rotations, or troubleshooting performance and reliability issues is a plus.
Benefits:
Competitive salary: Annual base compensation ranging from $170,247 to $204,297 CAD, depending on experience, skills, and the level assessed throughout the recruitment process.
Equity ownership: Access to Restricted Stock Units (RSUs), giving employees an opportunity to share in the organization's long-term growth and success.
100% remote work: Work remotely from Canada within a globally distributed and collaborative organization.
Generous annual leave: 30 days of annual leave per year, including three dedicated company shutdown days to encourage employees to disconnect and recharge, subject to applicable local legislation.
Global working environment: Collaborate with talented professionals across more than 40 countries in an international and diverse workplace.
Professional growth: Defined career development pathways and opportunities to expand your skills and take on meaningful responsibilities.
Comprehensive onboarding: In-person onboarding designed to help new employees connect with colleagues, understand the organization, and integrate into the company culture.
Autonomy and flexibility: Work in an environment that encourages independent decision-making, experimentation, transparency, and innovation.
Supportive leadership: Benefit from accessible leadership, open communication, and a high-trust, low-ego culture.
Open-source culture: Be part of an organization shaped by open-source principles, community collaboration, and a shared commitment to innovation.
Collaborative team environment: Join passionate, supportive colleagues who value meaningful work, shared achievements, and continuous improvement.