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Job Overview
The Senior Product Manager, Marketplaces is a visionary, strategist, analyst, customer evangelist, respected leader of execution, and professional relationship builder all rolled into a single dynamic package. Every product at T-Mobile is envisioned and created to achieve a specific business purpose or set of business results. The Senior Product Manager is ultimately accountable, responsible, and has ownership of T-Mobile's internal and external products, platforms, services, experiences envisioned and created to achieve the specific business purpose or business results. At a high level this means identifying the intersection of customer problems/unmet needs (an opportunity), technical feasibility, business objectives, securing funding, and leading a cross-functional team as well as key stakeholders to deliver against the opportunity.
The Senior Product Manager, Marketplaces will also be a champion and leader for customer solutions leveraging the power of T-Mobile's Business Marketplace platform, assisting in selecting and onboarding vendor solutions that resolve customer challenges. The Marketplace team leverages a digital commerce platform, including catalog management, billing integration, and partner onboarding, to create business outcomes, so an ideal candidate would be familiar with B2B digital commerce technology, as well as key challenges and strengths. The Senior Product Manager, Marketplaces will build and maintain strong high-level relationships with current and potential vendor partners, platform providers, and internal stakeholders such as Finance, Legal, Customer Care, and Marketing.
This role will drive executive relationships through their extensive knowledge and industry solutions, including determining the most effective go-to-market and partnership collaboration strategies.
This role is ideally suited for a "jack-of-all-trades" candidate leveraging deep customer empathy, strategic thinking, commercial, analytical, and leadership prowess to successfully deliver delightful and differentiated products that drive growth and positively impact customers lives.
No day is the same for the Senior Product Manager. Day to day activities or responsibilities include: working in the back office components and marketplace constructs; conducting market research; generating product requirements; determining specifications; defining long-term strategy of the products; creating the product road map; helping drive and support process improvement and technical delivery end to end; defining scope for releases/product increments; partnering with development, project/program management, marketing, and other key stakeholders to define release schedule; and support/drive go-to-market activities as needed.
Job Description
Job Responsibilities:
Product Strategy & Roadmap
- Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products. This includes creating, managing, maintaining and communicating product vision and roadmap.
- Helps identify target customer(s) for existing or future products, and designs and drives end user product research.
- Partners with business, internal/external stakeholders and Leadership to understand current customer experiences, identifies areas of opportunity.
- Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact. May work with data scientists to answer complex questions or identify meaningful insights from data.
- Conducts cost-benefit / ROI / NPV analysis, competitive product analysis, to support decision making.
- Works with stakeholders and follows enterprise process to secure and maintain product funding.
- Anticipates industry trends, direction, innovation, analyses potential impacts or opportunities to customer / product, and incorporates analyses into product process.
Stakeholder Communication & Executive Engagement
- Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
- Drives specific ad hoc analysis and presents information to executive level management on request.
- Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
- Works with external third parties to assess partnerships and licensing opportunities.
- Maintains current understanding of tech trends. Assesses how trends impact the roadmap or create opportunities for innovation of the product.
Customer Insights & Voice of Customer
- Leverages customer insights for product vision, strategy, roadmap, priorities.
- May need to dedicate time to customers, actively meeting with them to build deeper empathy and understand their needs and priorities.
- Creates, manages, and fosters an active VOC feed for themselves and team.
- Actively looks for opportunities to delight or meet customer's unmet needs.
- Evangelizes and advocates for the customer both internally (IC through C level) and externally, perpetuating the customer-first mindset.
- Creates an environment and culture where the team is immersed in customer-first mindset.
- Tests ideas with real customers to ensure that the product delivers the desired benefit.
Product Execution & Backlog Management
- Translates product/platform strategy by writing detailed requirements and creating required documentation and artifacts.
- Owns and manages product backlog and priorities with our business and technology partners.
- Scopes and ensures alignment on the prioritization of activities based on business and customer impact.
- Collaborates with Architecture and Dev teams to ensure technical debt and long-term technical investment is factored into roadmap.
- Ensures existing production defects are factored into regular backlog prioritization for resolution based on priority.
- Collaborates with stakeholders and Dev / Execution teams to create and communicate anticipated release schedule.
- Generates and maintains dashboards and reports that track product health and success metrics.
- Conducts Product Quarterly Business Reviews (QBRs) and Steering meetings.
Product Performance & Operations
- Runs beta and pilot programs with early-stage products and platform capabilities.
- Collaborates with advertising and public relations to promote products.
- Supports sales, marketing, and other stakeholder teams with the necessary product knowledge and additional documentation.
- Assists with the overall execution relating to all aspects of the platform development process, from defining the strategy and architecture through deployment and support.
- Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
- Accountable for product quality and performance in production environment, including product team response in the event of a critical or high-impacting defect, and communications to stakeholders at all levels.
- Manages development of adoption tools and training materials.
- Identifies execution, operational, and organizational issues that impede product success. Drives improvement plans to change or resolve issues within sphere of influence.
Relationship & People, Professional Development
- Collaborates and develops positive working relationships with many teams, including sales, commercial accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
- Develops positive working relationships with customer groups or customer representatives.
- Maintains professional knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.
- Develops adoption tools and training material.
Education:
- Bachelor's Degree (Required)
Work Experience:
- 7+ years of relevant Product Management experience.
- Advanced level understanding of customer experience.
- Experience launching products in the Government / Public Safety segment
Knowledge, Skills and Abilities:
- Product Lifecycle Management Experience in delivering large and complex business/technology initiatives. (Required)
- Communication Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence. (Required)
- Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams. (Required)
- Technical Writing Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences. (Required)
- Business Analytics Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions. (Required)
• At least 18 years of age
• Legally authorized to work in the United States
Travel:
Travel Required (Yes/No):Yes
DOT Regulated:
DOT Regulated Position (Yes/No):No
Safety Sensitive Position (Yes/No):No
Total Target Cash Earnings Opportunity: $145,920 - $263,280
National Base Pay Range: $121,600 - $219,400
The Total Target Cash Earnings Opportunity represents the expected total cash compensation for this role at target performance, combining base salary and annual incentive opportunity. Actual earnings may be higher or lower depending on individual performance and overall company results.
The base pay range reflects the compensation component of this opportunity. The candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range. To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ370340¶dox=1
At T-Mobile, employees in regular, non-temporary roles are eligible for an annual bonus or periodic sales incentive or bonus, based on their role. Corporate employees are eligible for a year-end bonus based on individual and/or company performance and which is set at a percentage of the employee’s eligible earnings in the prior year. Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance. The incentive component included in the Total Target Cash Earnings Opportunity reflects target performance. Actual earnings included in the Total Target Cash Earnings Opportunity reflect target performance; actual payouts may vary.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
