Sydney, New South Wales, Australia
Onsite
ING Australia is seeking an experienced Senior Product Manager (known internally as a Senior Customer Journey Expert) - Credit Cards to take ownership of a strategically important portfolio and help shape the future direction of the business. Working at the intersection of customer experience, commercial performance and product strategy, you'll be responsible for driving growth, optimising portfolio outcomes and identifying new opportunities to deliver value for customers and the organisation.
We're looking for a commercially minded product leader who thrives in a hands-on environment, enjoys using data and insights to influence decision-making, and can confidently move between strategic planning and day-to-day portfolio management.
You'll play a key role in developing and executing acquisition and portfolio strategies, building compelling business cases, and working across multiple stakeholders to bring new initiatives to life.
If you're passionate about Credit Cards, have a strong strategic mindset and enjoy owning outcomes from concept through to execution, we'd love to hear from you.
What you’ll do
Own and optimise the end-to-end Credit Cards product lifecycle, ensuring strong customer, risk and commercial outcomes.
Develop and execute acquisition, portfolio growth and customer engagement strategies to maximise performance.
Analyse portfolio, customer and market data, translating insights into clear recommendations and actionable outcomes.
Manage the day-to-day performance of the portfolio, including pricing, campaigns, product enhancements, governance and stakeholder engagement.
Identify new growth opportunities, develop business cases and lead strategic initiatives from idea through to execution.
What we’re looking for
Proven experience in Credit Cards product management within banking or financial services.
Exceptional commercial acumen and analytical capability, with the ability to translate complex data into strategic recommendations.
Proven experience managing both acquisition and portfolio strategies to drive growth and profitability.
Hands-on product management experience with ownership of day-to-day portfolio performance and execution.
Strategic thinker with a track record of identifying opportunities, building business plans and delivering measurable business outcomes.
What’s in it for you?
Discounted ING Health Insurance
An additional Rest Day to support your wellbeing
An IMPACT day to volunteer on approved sustainability activity
About Us
At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed -it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.
Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.
We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply
Sound like your kind of vibe? We can’t wait to hear from you!
(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)
ING is Australia’s most recommended bank according to RFI Global’s Consumer Atlas Survey, January–June 2025 (n = 29,510) when compared to customers of the 10 largest ADIs operating in Australia.
Need more?
Contact: Skye Griffiths on skye.griffiths@ing.com
For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: rpoteam.au@ing.com
Applications close 28 July
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