Senior Product Manager (CTG)

Job Responsibilities

Product Strategy and Customer Advocacy

• Lead cross-functional teams to define, prioritize, and deliver product features and enhancements aligned with business objectives, user needs, and technical constraints
• Apply user research, usability findings, analytics, and stakeholder input to inform product decisions
• Act as a strong advocate for end users, ensuring their needs are clearly understood and reflected in product requirements
• Work with Business Analysts (BAs) to translate product vision and feature ideas into clear, actionable requirements, including user stories, acceptance criteria, and definitions of done
• Manage prioritization within an evolving roadmap, balancing near-term delivery with long-term strategy

Agile Delivery and Cross-Functional Leadership

• Partner closely with the Product Owner to support backlog refinement and prioritization
• Work day-to-day with Agile teams (Engineering, UX, QA) to develop, iterate, and refine product capabilities
• Actively participate in Agile ceremonies, including sprint planning, standups, reviews, and retrospectives
• Monitor delivered functionality and quality, proactively identifying issues and driving resolution
• Ensure alignment across internal teams and external stakeholders through clear communication and expectation management

Roadmapping, Planning, and Risk Management

• Establish and maintain product roadmaps, timelines, and release plans aligned with stakeholder needs and program goals
• Continuously assess risks related to scope, dependencies, technical feasibility, and resourcing
• Work with leadership to identify and remove delivery barriers, including technical or process challenges
• Coordinate across UX, Engineering, and Business teams to ensure appropriate staffing and sequencing of work

Metrics, Outcomes, and Continuous Improvement

• Define and track success metrics, Key Performance Indicators (KPIs), and outcomes to measure product effectiveness and user impact
• Use data and feedback to guide continuous product improvement
• Ensure delivered solutions align with target architecture, technology strategy, and long-term maintainability
• Promote a culture of continuous improvement, learning, and quality

Preferred Qualifications

• Bachelor’s degree in Computer Science, Engineering, Business, or a related field (or equivalent experience)
• 10+ years of experience supporting technical software or web-based product development
• 6+ years of experience as a Product Manager or Product Owner for digital products
• Experience launching multiple products or major features, including ongoing optimization and improvement
• Experience working on large, cross-functional initiatives in complex, policy- or data-driven environments
• Proven experience using user research, customer feedback, and performance data to guide product decisions
• Experience working with distributed or remote teams is a plus

Required skills and experience

• Strong understanding of human-centered design and its integration with Agile delivery
• Solid working knowledge of software development lifecycles and Agile methodologies
• Demonstrated thought leadership in modernizing digital products or platforms
• Excellent problem-solving, communication, and consensus-building skills
• Ability to synthesize and reconcile competing priorities and stakeholder perspectives
• Proficiency with Jira and Confluence
• Excellent communication and collaboration skills

• Clearance and Location Requirements

  • Must be able to obtain and maintain a Public Trust clearance
  • Must reside in and be authorized to work in the United States; candidates in the DMV area preferred
  • All work must be performed within the United States