Job Description
The Senior Product Manager, Employee Experience is a key member of the Nordstrom HR Product Management team, responsible for defining the vision, strategy, and roadmap for the employee and manager experience and how they interact with Nordstrom's digital workplace as well as HR Operations. This PM will also lead the vision and product design for a unified self-service hub spanning web and mobile that brings together various operational touchpoints into a single, intuitive experience. The role requires close collaboration with HR Technology, HR Operations, the Employee Contact Center (ECC), Legal, and other business stakeholders, with the ability to translate organizational needs into actionable, scalable products that drive measurable adoption and reduce service delivery friction.
A day in the life...
- Crafts a multi-year product vision, articulating the value proposition and ensuring alignment to company strategic vision without support
- Evangelizes vision across the organization and the company where appropriate
- Defines the approach to deliver on the broader product vision
- Breaks down roadmaps into releasable features without support and owns the prioritization and sequencing of those features to best support strategic goals
- Prioritizes feature backlog, accounting for complexity, impact, and cohesion with business unit strategy
- Orchestrates comprehensive product planning sessions within their domain and across dependencies
- Leads customer research and independently synthesizes insights to develop a deep understanding of relevant product opportunities
- Demonstrates a deep understanding of market value and trends (including competitor products) and incorporates into product roadmaps
- Writes complete user stories and acceptance criteria within domain and influences across domains
- Drives progress against deliverables across their broader domain, proactively managing risks and dependencies so that outcomes are achieved
- Determines testing strategy and other acceptance criteria requirements
- Engages cross-functionally to ensure incidents are appropriately triaged and addressed. Communicates impacts across the business without support
- Prioritizes product roadmap to balance short-term deliverables with long term progress, across multiple domains with support
- Develops feature timeline and sequencing plan within a product line, considering technical and operational constraints and delivery of iterative value without support
You've got this if...
The Basics:
- 6+ years in product management, with at least 2 years owning an end-to-end employee-facing product
- Demonstrated experience defining a product vision or strategy with a track record of driving cross-functional alignment
- Proven ability to ship AI- or ML-enabled product capabilities, with practical experience partnering with engineering to evaluate feasibility, risks, and value
- Strong understanding of Generative AI concepts (e.g., agentic patterns, RAG, natural language interfaces, prompt design) and how they apply to employee and manager self-service tools
- Experience defining and tracking product metrics — adoption, task completion, self-service deflection, usability — and using them to prioritize investments and report progress to leadership
- Ability to translate complex organizational needs and stakeholder requirements into clear, actionable product plans and user stories
- Strong critical thinking and problem-solving skills; comfortable making decisions with incomplete information and adjusting course quickly
- Excellent verbal and written communication skills, including presenting product strategy, roadmaps, and performance results to various levels within a matrixed organization
- Experience with HR technology platforms (Workday, ServiceNow HRSD) preferred; retail industry product experience a plus
- Knowledge of product management tools (e.g., Aha!, Jira) and Agile development practices
- Outstanding organizational and time management skills
- Proven track record of managing all aspects of a successful product throughout its lifecycle
- Partner with Change Management or other stakeholders to produce training materials and communications when plan structures or tools evolve
- Partner cross-functionally to effectively define, measure and analyze processes to identify improvement opportunities
- Technical background and understanding of software development principles, including Agile development, and testing methodologies
- Proficient in data analysis and performance metrics
- Ability to explain complex technical material clearly to users with varying levels of proficiency
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$142,000.00 - $220,500.00 Annual
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
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Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
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