Senior Product Manager, Engagement & Promotions

Accountabilities:

• Own the end-to-end product strategy and roadmap for promotions and engagement, including new promotion types, personalization, and the app home screen experience.
• Determine where machine learning can improve promotion selection, targeting, and timing to create more relevant member experiences.
• Launch and rapidly iterate on ML-driven promotions, using experimentation and measurable outcomes to guide product decisions.
• Build engagement experiences that provide members with useful financial guidance and recurring value that encourages long-term retention.
• Partner closely with Engineering, Data Science, Marketing, Growth, and Operations to align priorities, clarify plans, and drive efficient execution.
• Develop and maintain experimentation frameworks and supporting infrastructure that enable fast testing, reliable incrementality measurement, and clear performance readouts.
• Monitor developments in applied machine learning and artificial intelligence and translate relevant advances into practical product opportunities.
• Use data, experimentation, and product judgment to identify opportunities, simplify complex problems, and make decisive decisions.
• Own outcomes rather than simply roadmaps, balancing short-term experimentation with scalable, durable product systems.
• Report to the Director of Product Management – Growth.

Requirements

• 5+ years of Product Management experience owning engagement, retention, or loyalty programs in a high-volume, technology-driven B2C environment.
• Demonstrated experience partnering with senior leaders, including C-suite stakeholders, to propose, refine, and deliver new initiatives.
• Strong analytical skills and an investigative mindset, with the ability to identify meaningful insights within complex data and translate them into action.
• Strong understanding of how activation, engagement, and retention connect across a broader product ecosystem.
• Practical experience applying AI to product work, such as idea generation, data analysis, workflow automation, or other creative use cases that improve team and business effectiveness.
• Technical curiosity and fluency, with a Bachelor's degree in a technical field considered a plus.
• Strong product judgment, ownership, and comfort operating in ambiguous and evolving environments.
• Excellent cross-functional communication skills, with the ability to simplify complex concepts, create alignment, and bring diverse teams along.
• Ability to balance speed and experimentation with long-term scalability and sustainability.
• Experience building recommendation engines or machine-learning-driven promotion services is a plus.
• Experience in consumer fintech, particularly short-term lending, is a plus.

Benefits

• $150,000–$200,000 base salary, with equity opportunities.
• Fully remote, virtual-first work culture with the ability to work from anywhere in the United States except Hawaii.
• Flexible working hours and a home office stipend.
• Premium medical, dental, and vision insurance plans.
• Generous paid parental and caregiver leave.
• 401(k) savings plan with matching contributions.
• Financial advisor and financial wellness support.
• Flexible paid time off and generous company holidays, including Juneteenth and Winter Break.
• Opportunities to tackle complex challenges, learn from experienced colleagues, and contribute to products serving millions of people.
• All-company in-person events once or twice per year, along with virtual events designed to connect employees with colleagues and leadership.