Senior Product Manager - Flutter UKI, Hybrid

About Betfair Romania Development​:

Betfair Romania Development is the largest technology hub of Flutter Entertainment, with over 2,000 people powering the world’s leading sports betting and iGaming brands. Exciting, immersive and safe experiences are delivered to over 18 million customers worldwide, from our office in Cluj-Napoca. Driven by relentless innovation and commitment to excellence, we operate our own unbeatable portfolio of diverse proprietary brands such as FanDuel, PokerStars, SportsBet, Betfair, Paddy Power, or Sky Betting & Gaming.

Our Values:

The values we share at Betfair Romania Development define what makes us unique as a team. They empower us by giving meaning to our contributions, and they ensure that we consistently strive for excellence in everything we do. We are looking for passionate individuals who align with our values and are committed to making a difference.

Win together | Raise the bar | Got your back | Own it | Positive impact

About Flutter UKI:

Flutter UK & Ireland are the UKI region of Flutter Entertainment. They unite a dozen brands, including powerhouses Paddy Power, Betfair, Tombola and Sky Betting & Gaming, bringing together hundreds of teams and thousands of colleagues, who create trusted entertainment for millions of customers every week.

Role overview:

We are looking for a Senior Product Manager to join our Customer & Accounts product domain. The role presents an opportunity to shape customer experiences in a leading Sports & Gaming brand across multiple jurisdictions. This role requires a balance of strategic thinking, customer obsession, strong delivery execution, and leadership. You will operate with a high standard of product thinking across data, user experience, and stakeholder engagement while actively mentoring others and helping shape the broader direction of the Customer & Accounts domain. 

We are seeking someone with proven experience operating across multiple regulatory regions, who can confidently navigate complex compliance landscapes. You’ll work closely with stakeholders to champion customer‑first solutions, ensuring they remain compliant while constructively challenging assumptions to deliver the best possible experience. 

Key Accountabilities & Responsibilities:

• Develop and drive product initiatives that ladder up to the Customer & Accounts strategy and roadmap, ensuring strong alignment with customer outcomes and business goals.  

• Champion customer‑first requirements, shaping solutions that deliver excellent experiences while meeting regulatory expectations across multiple jurisdictions. 

• Continuously improve processes and ways of working, collaborating with your line manager and key stakeholders to raise delivery quality and product maturity. 

• Use data and insights to inform product enhancements, optimise user journeys, and maximise retention, engagement, and conversion. 

• Identify and resolve customer pain points, introducing improvements that enhance usability, reduce friction, and build trust. 

• Connect customer feedback and behavioural data to roadmap decisions, ensuring initiatives deliver measurable, customer‑centric impact. 

• Lead Voice of the Customer programmes (surveys, usability tests, focus groups) to validate direction and uncover unmet needs. 

• Collaborate with design and research to deliver intuitive, accessible experiences aligned with UX best practices. 

• Ensure platform stability, scalability, and ease of use, partnering with engineering to maintain high performance standards. 

• Build strong relationships across the Flutter group, influencing shared priorities and driving alignment on cross‑market initiatives. 

• Communicate Betfair plans and product outcomes clearly and confidently to maximise visibility and impact across the business. 

• Identify opportunities for cross‑Flutter collaboration, unlocking shared value and efficiencies. 

• Stay ahead of industry trends, competitor activity, and regulatory changes, using this knowledge to inform product direction. 

• Operate effectively in a fast‑paced, innovative environment, working with modern technology and evolving customer expectations. 

• Mentor and support a Product Manager/Product Owner, helping them grow their product craft, delivery capability, and strategic thinking. 

Skills, Capabilities & Experience Required: 

• 3-5yrs Product Management experience 

• 3-5yrs previous line mgt 

• Experience running lean UX discovery processes 

• Proven ability to assess risk and deliver high value initiatives (e.g. Customer Safety & Compliance) 

• Excellent presentation and communication skills, ability to communicate with all levels of the business 

• Encourage the learning and use of data to influence decisions 

• Proactively identify and tackle personal growth areas 

• Initiate research programs that identify how we can best serve the needs of our customers 

• Ability to maintain a balance between short term deliverables and long-term strategy 

• Proactive and curious in nature. 

Benefits:

• Hybrid & remote working options

• €1,000 per year for self-development

• Company share scheme

• 25 days of annual leave per year

• 20 days per year to work abroad

• 5 personal days/year

• Flexible benefits: travel, sports, hobbies

• Extended health, dental and travel insurances

• Customized well-being programmes

• Career growth sessions

• Thousands of online courses through Udemy

• A variety of engaging office events

Disclaimer:

We are an inclusive employer. By embracing diverse experiences and perspectives, we create a lasting, positive impact for our employees, customers, and the communities we’re part of. You don't have to meet all the requirements listed to apply for this role. If you need any adjustments to make this role work for you, let us know, and we’ll see how we can accommodate them.

We thank all applicants for their interest; however, only the candidates who best meet the job requirements will be contacted for an interview.

By submitting your application online, you agree that your details will be used to progress your application for employment. If your application is successful, your details will be used to administer your personnel record. If your application is unsuccessful, we will retain your details for a period no longer than three years, to consider you for prospective roles within the company.