Senior Product Manager, HELOC Decisioning

The Team: 

The Upstart Home Lending team is on a mission to dramatically scale our Home Equity Line of Credit (HELOC) business through 2027 and beyond. We’re building the fastest, simplest way for homeowners to access their home equity while delivering industry-leading rates, with a focus on increasing applicant conversion, reducing cost per loan, and maintaining the high risk standards required to support a healthy capital markets business.

As the Senior Product Manager, HELOC Decisioning  at Upstart, you will own the strategy and execution of our underwriting and verification experience, helping more qualified borrowers access HELOCs with less friction and better rates. You'll partner across engineering, risk, ML, capital, and compliance to expand borrower eligibility, increase automation and instant approvals, and build intelligent decisioning systems that optimize conversion, operational efficiency, and portfolio quality.

How you’ll make an impact

• Own the strategy and roadmap for streamlining the our decisioning & verification experience, translating risk, capital, compliance, and borrower-experience needs into clear priorities, requirements, and launch plans
• Collaborate cross-functionally with Capital, Compliance, Risk, and ML on expanding underwriting guidelines to reach new borrowers; lead delivery of expanded borrower segments
• Define and evolve the backend logic for underwriting and decisioning, ensuring complex engineering systems capture all aspects of borrower risk; balance accuracy with friction, choosing the appropriate amount of data vs. uncertainty in risk tradeoffs
• Increase automation and instant approvals in the HELOC underwriting process by leveraging new data sources and/or ML (including LLMs) to reduce manual human work while increasing speed and quality

Minimum Qualifications 

• 5+ years of product management experience on fast-moving, customer-obsessed teams.
• Demonstrated ability to drive business outcomes through a strong balance of quantitative metrics and qualitative insight. You are pragmatic about data, comfortable making decisions with imperfect information, and have well-calibrated risk judgment.
• Strong product sense with experience authoring and executing multi-quarter roadmaps, and living with the downstream consequences of those decisions.
• Rigorous, analytical problem solver with clear, concise, and persuasive communication skills.
• Ownership and growth mindset. You act like an owner, are confident yet humble, open to being wrong, and constantly seeking to improve both yourself and your team.
• Stellar communication & collaboration skills to partner closely with xfn partners &  surface relevant trade-offs clearly 

Preferred Qualifications

• Experience designing complex backend systems that drive direct business results 
• Experience partnering closely with Machine Learning teams

Position location This role is available in the following locations: Remote

Time zone requirements The team operates on the East/West coast time zones.

Travel requirements As a digital first company, the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions’ cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.

#LI-REMOTE

#LI-MidSenior