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Palo Alto, California, United States
Onsite
At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny.
Klaviyo's AI & Analytics pillar is building the intelligence layer behind the product — models that optimize send times, predict churn, surface product recommendations, and power the agentic experiences that help marketers run their business autonomously. With over 200,000+ customers, billions of consumer profiles, and hundreds of billions of messages and conversion events, Klaviyo has the data and scale to build world-class AI and machine learning products.
The ML Platform team is the engine that makes all of that possible. Every model that ships at Klaviyo — whether it's predicting the best moment to send an email or powering a Marketing Agent recommendation — runs on infrastructure this team owns. That includes training pipelines (built on Ray), experiment tracking and model registries (MLflow), inference serving infrastructure, feature pipelines, and emerging workflow orchestration tooling (Prefect). As Klaviyo leans harder into agentic products and generative AI, the demands on this infrastructure are accelerating — and so is the team's impact.
This PM role is embedded in Palo Alto alongside our ML engineering org. You'll have the kind of proximity to your engineering team that most ML PMs only read about.
We're looking for a Senior Product Manager to own both what Klaviyo's ML models do and the platform that makes building them possible. That's a deliberate pairing: the best ML PM at this stage isn't someone who thinks exclusively about model quality or exclusively about infrastructure tooling — it's someone who can reason across both, connecting platform investment to model outcomes and model outcomes to customer impact.
On the modeling side, you'll own the roadmap for Klaviyo's core predictive models — smart send time, audience optimization, product recommendations, and churn prediction — as well as the AI-assisted content and agent capabilities that are growing in importance. You'll define what quality means for each model family, set the evaluation frameworks, and work with ML engineers and data scientists to ensure improvements compound over time.
On the platform side, you'll own the roadmap for the internal infrastructure that every ML team at Klaviyo builds on: DART (our Ray-based offline ML job platform), MLflow, model serving, feature pipelines, and Prefect. Your job is to make Klaviyo's ML engineers faster, safer, and more confident shipping models to production — and to make sure the platform stays ahead of, not behind, the pace of our AI ambitions.
This is a highly technical role. You'll be the only PM on the team, embedded with engineering in Palo Alto, and you'll need to earn credibility by speaking the language — not by knowing how to code, but by knowing enough about distributed training, inference tradeoffs, and ML developer experience to make good calls and ask the right questions.
Massachusetts Applicants:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Our salary range reflects the cost of labor across various U.S. geographic markets. The range displayed below reflects the minimum and maximum target salaries for the position across all our US locations. The base salary offered for this position is determined by several factors, including the applicant’s job-related skills, relevant experience, education or training, and work location.
In addition to base salary, our total compensation package may include participation in the company’s annual cash bonus plan, variable compensation (OTE) for sales and customer success roles, equity, sign-on payments, and a comprehensive range of health, welfare, and wellbeing benefits based on eligibility.
Your recruiter can provide more details about the specific salary/OTE range for your preferred location during the hiring process.
This role may require up to 10% travel for purposes such as new hire onboarding, client or partner work if applicable, team meetings, and industry events. Travel is coordinated in advance.
Get to Know Klaviyo
We’re Klaviyo (pronounced clay-vee-oh). We empower creators to own their destiny by making first-party data accessible and actionable like never before. We see limitless potential for the technology we’re developing to nurture personalized experiences in ecommerce and beyond. To reach our goals, we need our own crew of remarkable creators—ambitious and collaborative teammates who stay focused on our north star: delighting our customers. If you’re ready to do the best work of your career, where you’ll be welcomed as your whole self from day one and supported with generous benefits, we hope you’ll join us.
AI fluency at Klaviyo includes responsible use of AI (including privacy, security, bias awareness, and human-in-the-loop). We provide accommodations as needed.
By participating in Klaviyo’s interview process, you acknowledge that you have read, understood, and will adhere to our Guidelines for using AI in the Klaviyo interview Process. For more information about how we process your personal data, see our Job Applicant Privacy Notice.
Klaviyo is committed to a policy of equal opportunity and non-discrimination. We do not discriminate on the basis of race, ethnicity, citizenship, national origin, color, religion or religious creed, age, sex (including pregnancy), gender identity, sexual orientation, physical or mental disability, veteran or active military status, marital status, criminal record, genetics, retaliation, sexual harassment or any other characteristic protected by applicable law.