Senior Product Manager | Mobile

Accountabilities

• Define and own the mobile strategy: Lead the overall mobile product vision and roadmap across multiple product brands, determining which applications should be improved, consolidated, rebuilt, or retired.

• Drive customer discovery: Spend at least four hours per week engaging with customers through interviews, on-site visits, support feedback, call reviews, and satisfaction data to identify unmet needs and product opportunities.

• Identify key mobile use cases: Define and prioritize essential mobile workflows for professionals and small businesses, including payments, case and client management, time tracking, document capture, and AI-powered assistance.

• Establish business objectives: Develop business cases, product success metrics, and performance targets connected to customer retention, payment volume, and product activation.

• Lead AI-native product development: Build and test functional prototypes using AI-powered development tools before committing engineering resources, validating ideas directly with customers.

• Manage product delivery: Lead a dedicated team of two engineers, establishing priorities, breaking down complex initiatives into manageable scopes, and ensuring frequent, high-quality releases.

• Integrate AI capabilities: Collaborate with AI platform teams to bring intelligent agents and AI-powered tools into mobile applications while ensuring appropriate permissions, security, and auditability.

• Improve mobile payment experiences: Partner with payments teams to develop convenient mobile payment capabilities, including tap-to-pay functionality and integrated payment experiences across products.

• Monitor product performance: Own application quality and release management across the Apple App Store and Google Play, tracking customer reviews, ratings, crashes, performance indicators, and product analytics.

• Drive cross-functional collaboration: Work closely with Product Marketing, Sales, Customer Success, and other product teams to coordinate launches, improve adoption, and ensure consistent mobile experiences.

• Communicate strategic progress: Present product strategy, customer insights, priorities, and results to leadership and internal stakeholders through clear updates and live product demonstrations.

Requirements

• At least 6 years of product management experience in B2B SaaS environments, including 3 or more years directly owning native iOS, Android, or cross-platform mobile applications.

• Demonstrated success launching products from concept to market (0-to-1) or revitalizing underdeveloped products, with measurable business and customer outcomes.

• Hands-on prototyping experience using AI coding assistants, design tools, or programming skills to develop functional concepts and validate ideas with customers.

• Strong product design and user experience capabilities, with the ability to independently develop and refine UX concepts in collaboration with shared design resources.

• Excellent customer discovery skills, including regular customer interviews and the ability to translate qualitative feedback and quantitative data into actionable product decisions.

• Experience delivering AI-powered product features, with a practical understanding of large language models (LLMs), AI agents, and evaluation methods.

• Demonstrated ability to assess when AI can improve a product experience and when it introduces unnecessary complexity.

• Strong knowledge of mobile product analytics, crash reporting, experimentation, and App Store and Google Play release management.

• Experience leading small engineering teams, managing priorities independently, and delivering products through short development cycles.

• Proven ability to leverage AI tools and technologies to improve workflows, support decision-making, and drive product innovation.

• Excellent communication, collaboration, strategic thinking, and stakeholder management skills.

• Must be based in the United States and available to engage with customers during U.S. business hours.

Preferred qualifications:

• Experience with mobile payments, including tap-to-pay solutions, card-present transactions, and digital wallets.

• Background in legal technology, accounting software, fintech, or other regulated and high-trust professional services industries.

• Previous experience in product design or front-end engineering.

• Experience developing conversational AI or agent-based mobile experiences.

• Familiarity with products serving small businesses, independent professionals, and solo practitioners, including product-led growth strategies.

Benefits

• Competitive annual salary ranging from $160,000 to $200,000 USD, depending on experience, qualifications, skills, and location.

• Potential eligibility for annual performance bonuses and equity options.

• Comprehensive medical, dental, and vision insurance plans, including a 100% company-paid high-deductible health plan for employees.

• 401(k) retirement savings plan with company matching for eligible team members.

• Flexible paid time off and paid company holidays.

• Paid parental leave to support employees and growing families.

• Wellness stipends, mental health resources, and personalized nutrition coaching.

• Continuous learning and professional development through dedicated training programs, leadership initiatives, and individual development funding.

• Opportunities for career growth, mentorship, and ongoing skills development.

• Charitable gift-matching programs and paid time off for volunteering.

• Virtual and in-person team-building activities and company-sponsored events.

• Employee recognition initiatives and peer-to-peer appreciation programs.

• A collaborative, inclusive, and supportive work environment that encourages innovation, continuous learning, and meaningful contributions.

• Remote working opportunities within the United States.