Senior Product Manager, Mobile Experience

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Job Category

Product

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Field Service & Operations organizations are navigating a once-in-a-generation shift driven by AI. They are pivoting from reactive to predictive service organizations, redefining how they manage their workforces, assets, and operations in the physical world.

Compounding these pressures, these businesses are struggling to engage their deskless workforces. Today, mobile workers face significant hurdles, with frontline employees reporting high levels of burnout due to fragmented tools, disconnected applications, and administrative friction. For businesses, this friction drives staggering attrition and operational inefficiencies that cost enterprises millions.

As part of the Salesforce Field Service & Operations business, we are transforming how organizations support, optimize, and retain this critical workforce through a mobile-first approach. We are empowering the frontline with robust, consumer-grade mobile experiences that meet critical business demands while supporting the day-to-day needs of deskless workers in the field.

Your Mission

As a Senior Product Manager for Mobile, your mission is to contribute to an elite, consumer-grade mobile experience that delivers on our core vision to "Maximize human performance in the field." Working closely with the Mobile Team Lead and cross-functional partners, you will help build Agent-powered experiences that alleviate cognitive stress and operational friction, enabling the frontline to navigate their work and capture data effortlessly.

Key Responsibilities

• Contribute to the Mobile Product Strategy: Partner with the Mobile Team Lead to execute the product roadmap, supporting features that enhance productivity, streamline data entry, and improve the overall field user experience in alignment with the broader mobile vision.

• Collaborative Product Alignment: Support cross-functional product leaders and the Mobile team in ensuring the interface seamlessly integrates with complex backend workflows and operational data, upholding the "Maximize human performance" standard.

• Support Agentic Mobile Guidance: Contribute to the embedding of AI Agents directly into the mobile experience, focusing on hands-free/voice/vision capabilities that enable workers to resolve issues and optimize tasks through natural language.

• Reduce Mobile Friction: Collaborate with engineering teams to deliver an integrated, offline-capable mobile experience, supporting the team's goal of replacing fragmented legacy tools with a unified, high-performance interface.

• Effectively Manage Ambiguity and Change: Thrive in a fast-evolving, "0→1" product environment, quickly adapting and pivoting product strategy across what you are accountable for as user behaviors and platform capabilities mature.

• Team-Focused Execution: Take accountability for assigned workstreams to deliver exceptional results, translating complex integration challenges into clear, executable product requirements (PRDs) that support the collective mobile strategy.

• Be the Voice of the User: Spend time in the field with mobile workers to deeply understand their real-world environment, translating user empathy into strong product judgment and design decisions that improve the field service experience.

Qualifications

• Experience: 5–8+ years of product management experience, with a proven track record of shipping highly successful consumer mobile applications, enterprise collaboration tools, enterprise platform integrations, or conversational UI/UX.

• Domain Focus: Deep familiarity with mobile field service and operations dynamics within Field Service, logistics, retail, or related enterprise mobile platforms.

• Matrixed Leadership Excellence: Proven ability to influence, inspire, and align multiple product domains and platform business units without direct reporting authority.

• Strong Product Judgment: Demonstrated mastery of product depth and breadth, balancing complex enterprise logic with a radically simple, intuitive mobile worker interface.

• Technical Literacy: Strong understanding of modern application integration, including APIs, webhook architectures, real-time sync, and conversational platform constraints.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.

The typical base salary range for this position is $172,500 - $260,100 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $207,800 - $285,800 annually.

The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.