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Senior Product Manager, Payment at airasia | Swiftcruit
Own product vision and roadmap for core platform domains Lead the definition and evolution of key platform capabilities supporting airline distribution and B2B travel commerce. Balance short-term delivery with long-term platform sustainability.
Act as the functional authority for complex workflows Define and document end-to-end product behavior across booking lifecycles. Cover search, pricing, booking, ticketing, cancellations, refunds, commissions, settlements, and operational edge cases.
Work closely with architecture and engineering leadership Partner deeply with the Principal Software Architect and engineering teams. Shape system boundaries, APIs, data flows, and sequencing of platform capabilities.
Translate strategy into execution-ready requirements Convert high-level business objectives into clear, prioritized product requirements and user journeys. Establish acceptance criteria suitable for high-risk transactional systems.
Drive phased product evolution Support incremental delivery and controlled platform evolution. Ensure new capabilities are introduced safely without disrupting live operations.
Balance commercial, operational, and technical needs Work with business, finance, and operations stakeholders. Ensure product decisions account for revenue impact, cost efficiency, operational risk, and regulatory considerations.
Champion data-informed decision making Define success metrics beyond delivery (e.g., booking success rate, failure rates, refund SLAs, conversion impact).Use data to guide prioritization and trade-offs.
Enable cross-functional alignment and buy-in Clearly communicate product intent, priorities, and trade-offs to internal teams and selected external partners where appropriate.
Stay informed on industry and market trends Track developments in airline technology, travel commerce, and platform models to inform product direction without chasing unnecessary complexity.
Your Experience
Education: Degree in Computer Science, Engineering, or a related field.
Professional Experience: 8+ years of overall experience, with at least 4–5 years in a senior product management role.
Platform Focus: Proven experience managing platform or system products rather than purely consumer-facing features.
Technical Domain: Strong understanding of transactional systems, APIs, and service-based architectures. Experience working closely with software architects and engineers on complex technical products.
Delivery & Analysis: Solid grasp of Agile delivery principles, backlog management, and phased delivery in high-risk environments. Strong analytical skills with the ability to reason about workflows, edge cases, and failure scenarios.
Soft Skills: Excellent communication and stakeholder management skills, including the ability to explain complex concepts clearly.
Strong Advantages: Experience in travel, airline systems, OTA platforms, payments, e-commerce, or fintech.
Nice-to-Haves: Familiarity with experimentation, optimization , and metrics-driven improvement.
What We Value
Systems Thinkers: Product managers who think in systems and lifecycles, not just screens and features.
Adaptability: Comfort operating in ambiguous, evolving environments where requirements are complex and trade-offs are real.
Accountability: Strong ownership mindset and willingness to engage deeply with technical and operational detail.
Pragmatism: Ability to balance pragmatism with long-term product vision.
