Senior Product Manager, PolicyCenter

Accountabilities:

• Own a defined area of the policy administration product end-to-end, from customer discovery and problem definition through prioritization, delivery, launch, and adoption.
• Run the discovery-to-delivery cycle by engaging with insurance carriers, documenting customer problems, developing product specifications, and partnering with engineering and design.
• Contribute evidence and a clear product perspective to roadmap and prioritization decisions, including evaluating where AI and LLM capabilities can improve underwriting and policy workflows.
• Build trusted relationships with underwriting, product, IT, and other carrier stakeholders and translate customer insights into product investments.
• Work closely with engineers and architects on scope, sequencing, technical trade-offs, APIs, data models, rating logic, integrations, and cloud delivery decisions.
• Coordinate with product teams across billing, claims, cloud infrastructure, rating, and underwriting integrations to ensure a consistent broader carrier experience.
• Partner with field and support teams to understand production issues, assess customer impact, and determine the appropriate path forward through fixes, configuration guidance, or new product capabilities.
• Define and monitor meaningful product success metrics such as quote-to-bind time, straight-through processing, underwriting cycle time, renewal retention, and customer satisfaction.
• Maintain clear product specifications, communicate trade-offs, document decisions, and use measurable outcomes to guide future product investments.

Requirements

• 5–8 years of product management experience, including experience with enterprise B2B SaaS products serving large customers.
• Direct experience in property and casualty insurance, ideally across policy administration, underwriting, rating, forms, endorsements, renewals, or quoting.
• Demonstrated ability to deliver meaningful product capabilities end-to-end, from problem discovery through launch and adoption.
• Strong technical fluency, with the ability to understand complex policy administration applications, read API contracts, reason about data models and rating logic, and engage substantively with senior engineers.
• Excellent written and verbal communication skills, with the ability to translate between customer needs, product specifications, and technical implementation details.
• Collaborative approach and comfort working alongside senior product leaders and cross-functional teams while bringing a clear point of view when needed.
• Familiarity with major insurance platforms such as Guidewire InsuranceSuite, Duck Creek, Majesco, or comparable solutions is strongly preferred.
• Exposure to AI/ML or agentic capabilities in production products is an advantage.
• Experience with cloud or SaaS migration involving a large installed base of on-premises customers is a plus.
• Background working with underwriting, actuarial, or product management stakeholders at an insurance carrier is desirable.
• Previous experience as an engineer, solutions architect, business analyst, or implementation consultant on core insurance systems is also valuable.
• Customer-focused, rigorous, pragmatic, collaborative, and comfortable moving with urgency while maintaining product quality.

Benefits

• Full-time remote position in the United States.
• Base salary range of $148,000–$254,000, with compensation dependent on experience, skills, education, training, location, and other relevant factors.
• Health, dental, and vision insurance.
• Paid time off.
• Company-sponsored retirement plan.
• Eligibility for annual bonus plans, commissions, and/or long-term incentive awards may apply depending on the role and applicable performance factors.
• Opportunity to own a meaningful product area serving large P&C insurance organizations.
• Hands-on exposure to enterprise SaaS, policy administration, underwriting, rating, cloud delivery, and emerging AI capabilities.
• Close collaboration with experienced product, engineering, design, customer, and insurance professionals.
• Opportunity to influence measurable customer outcomes across complex insurance workflows.
• Inclusive work environment with accommodations available throughout the hiring process.