This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Manager- Processing based in United States.
This is a senior product leadership opportunity focused on transforming a high-volume processing operation through technology, automation, and AI.
You will own the product strategy for converting raw utility bill data into accurate, validated, actionable payables at scale.
A major focus will be modernizing labor-intensive workflows and replacing manual processes with intelligent automation and agentic solutions.
You will partner closely with Operations, Data, Payments, Commercial, and R&D teams to improve quality, efficiency, and customer outcomes.
The role combines product management with service-operations leadership, requiring a strong understanding of both software and human-in-the-loop delivery models.
Your work will directly influence unit economics, margins, pricing competitiveness, and the scalability of the overall processing operation.
This is an ideal role for a product leader who thrives on complex transformation, measurable business impact, and building modern AI-enabled products.
Accountabilities:
- Own and execute the Processing product roadmap, covering bill data normalization, validation, tolerancing, exception handling, and the production of clean payables for downstream payment workflows.
- Partner with Operations teams to map manual and labor-intensive processes, quantify costs and error rates, and prioritize automation opportunities that improve efficiency and accuracy.
- Lead the adoption of AI-powered document processing, data extraction, and agentic automation across legacy and service-heavy workflows while maintaining or improving quality.
- Develop strategies to reduce the volume of bills requiring manual review through improved validation logic, provider-specific tolerances, and intelligent exception handling.
- Build business cases that connect automation investments to cost-per-bill improvements, margin expansion, and more competitive pricing and packaging.
- Develop and sequence modernization plans to migrate workflows from legacy and acquired systems to scalable, automation-first technology without disrupting live customer operations.
- Establish feedback loops with data platform teams to identify and resolve upstream data-quality issues.
- Work closely with Payments to ensure Processing consistently delivers accurate, reliable, and actionable payables.
- Identify and address processing and data-quality issues proactively to protect customer retention and prevent operational problems from becoming churn risks.
- Maintain a prioritized, outcome-driven roadmap with clear initiatives, milestones, epics, and OKR alignment.
- Represent Processing in cross-functional planning and collaborate with Commercial, Operations, Data, and R&D stakeholders to drive successful execution.
- Monitor customer needs, competitive dynamics, operational performance, and market opportunities to inform product strategy and roadmap priorities.
Requirements:
- 6+ years of product management experience, including ownership of products or services with an embedded operations or human-service component.
- Proven experience managing products where technology and service delivery work together as a single operating model.
- Demonstrated success redesigning labor-intensive workflows—such as manual data entry, exception queues, or outsourced/BPO operations—into automated or AI-assisted processes with measurable cost-per-unit improvements.
- Hands-on experience delivering AI-powered document processing, data extraction, or agentic automation capabilities into production environments.
- Experience modernizing or migrating legacy or acquired systems while maintaining operational continuity for existing customers.
- Strong understanding of unit economics and the ability to connect automation investments with gross margin, cost reduction, and pricing strategy.
- Experience with document/data extraction, validation processes, or high-volume back-office and transaction processing; utility billing or invoice processing experience is a plus.
- Experience integrating or modernizing service operations following mergers and acquisitions, including legacy platforms or outsourced processing environments, is preferred.
- Strong analytical, strategic, and problem-solving abilities, with a demonstrated capacity to translate complex operational challenges into scalable product solutions.
- Excellent stakeholder management and communication skills, with the ability to influence cross-functional teams and align technical, operational, and commercial priorities.
- Comfortable operating in an environment involving complex workflows, evolving technology, and significant transformation initiatives.
- Strong understanding of customer needs and market dynamics, with the ability to incorporate competitive insights into product strategy.
Benefits:
- Remote-first culture: Work from anywhere in the United States with a reliable internet connection.
- Target annual compensation: $160,000–$230,000, with final compensation determined by skills, experience, and location.
- Competitive benefits package.
- Flexible PTO with no accrued-hour requirement or annual vacation-day limit for eligible exempt employees.
- 11 paid annual holidays.
- 10 days of sick leave.
- Up to 3 weeks of bereavement leave.
- Up to 4 weeks of caregiver leave.
- Military leave for eligible services or events.
- 2 volunteer days off.
- 2 professional development days off.
- 10 weeks of paid parental bonding leave for all parents, plus additional medical recovery time for eligible employees.
- Employer coverage of approximately 75–95% of medical, dental, and vision premiums for employees and dependents.
- Opportunity to work on products that combine AI, automation, data, and energy solutions to address major operational and environmental challenges.
- Inclusive environment that values diverse perspectives and equal employment opportunities.
- Reasonable accommodations are available throughout the application and interview process.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1
