Senior Product Manager-S2CX

At Arctic Wolf, you won’t just watch the cybersecurity industry evolve – you'll help lead the change. Our global Pack is made up of people who thrive on solving hard problems, moving fast, and building technology that protects organizations around the world. We’re proud to be recognized by Forbes, CNBC, Fortune, CRN, Gartner Peer Insights and IDC MarketScape – but what matters most is the work behind it: delivering real outcomes for customers through award winning innovation like our Aurora Platform.

If you’re looking for meaningful work, smart teammates and the chance to make a real impact in a high-growth company that’s redefining security operations, Arctic Wolf is the right place for you!

Our mission is simple: End Cyber Risk. We’re looking for Senior Product Manager to be part of making this happen.   

Position Overview and Objective

This role serves as a strategic bridge between Product Management and Engineering, responsible for translating vision into actionable plans across multiple teams. It involves deep collaboration with stakeholders to prioritize projects, analyze trade-offs, and maintain a clear, prioritized backlog. The individual is expected to have deep expertise in at least one service area and a broad understanding of others, including tools, outcomes, and metrics. They facilitate project kick-offs, ensure engineering documentation aligns with requirements, and monitor telemetry to inform recommendations. With strong organizational awareness, they track progress, identify blockers, and escalate issues as needed, while helping shape product strategy and maintaining trusted relationships across engineering leadership.

Responsibilities

• Works with higher level PMs and Eng Managers to understand the vision and the breakdown of projects.
• Collaborate with stakeholders to understand the relationship between projects and to inform prioritization / trade-off analysis within and across the backlogs of multiple teams.
• Has deep level of knowledge about at least one service function and a high-level understanding of the others inclusive of the tools used, outcomes being driven, and metrics that drive the business.
• Partners with Engineering to present and evangelize new components to audiences across all levels of organization
• Maps requirements to engineering artifacts and documents; validates, where possible, that HLDs cover all validated use cases and functionality workflows.

Experience & Requirements

• 9+ years of product management experience in cybersecurity, SaaS, or service-based businesses.
• Proven success in leading product transformations or channel enablement initiatives.
• Strong understanding of service delivery models, partner ecosystems, and customer success frameworks.
• Technical aptitude to understand infrastructure, APIs, and service orchestration.
• Exceptional communication and storytelling skills, with the ability to influence across all levels.
• Collaborates with Engineering Managers, Tech Leads, and PJMs to run project kick-offs and facilitate project breakdowns, epic creation, and story sizing. Gathers detailed requirements for each project.
• Keeps a prioritized list of projects across involved teams, for the areas of responsibilities. Can answer the questions of cost of moving projects or inserting new ones. Participates in GL activities. Ensures that all Jira artifacts are up to date for in-flight projects and the proposed projects list is prioritized.
• Watches telemetry - usage and stats (including cost) - across projects. Interprets the "so-what" and reports with recommendations at staff meetings. 

On-Camera Policy

To support a fair, transparent, and engaging interview experience, candidates interviewing remotely are expected to be on camera during all video interviews. Being on camera fosters authentic connection, improves communication, and allows for full engagement from both candidates and interviewers. We understand that technical, bandwidth, or location-related challenges may occasionally prevent video use. If this applies, candidates are required to notify us in advance so we can explore appropriate accommodations.

About Arctic Wolf

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2025), Best Places to Work – USA (2021-2025), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024-2026), and Kununu Top Company – Germany (2024-2026). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 10,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values  

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.  

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here.   

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.  

All India wolves receive compelling compensation and benefits packages, including:  

• Equity for all employees 
• Flexible annual leave, paid holidays and volunteer days 
• Comprehensive private benefits plan including medical insurance for you and your family, life insurance (3x compensation), and personal accident insurance. 
• Fertility support and paid parental leave 
• Employee Assistance Program

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodation by emailing recruiting@arcticwolf.com.  View our Hiring Page to learn more about our application process.

Security Requirements 

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes, and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies). 
• Background checks are required for this position.  
• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.