Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You’ll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
We are seeking a Senior Product Manager to drive execution of high-impact initiatives across wireless customer and agent experiences, including billing, new plan & feature introductions, sales flow enhancements, and account management. these experiences support millions of interactions across digital and assisted channels.
Job Description
This role sits at the intersection of business priorities, customer needs, and complex platform dependencies. You will translate strategic goals into scalable, channel-agnostic product requirements that enable multiple downstream product teams to deliver consistent and high-quality experiences.
While this role is primarily execution-focused, it requires strong product judgment. You will use discovery insights, data, and customer understanding to influence prioritization, shape solution direction, and drive alignment across stakeholders in a large enterprise environment.
This is a senior individual contributor role with meaningful visibility to leadership and opportunities to contribute to modernization of core wireless product platforms & experiences. It is based in our downtown Philadelphia Comcast Technology Center.
This position is ineligible for visa sponsorship. To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future
Core Responsibilities:
- Lead execution of complex, cross-functional product initiatives across customer and agent-facing experiences
- Translate business objectives into clear, scalable product requirements that support multiple teams and platforms
- Drive discovery efforts, including user research, data analysis, and competitive insights, to inform prioritization and solution design
- Partner with stakeholders to influence roadmap priorities and ensure alignment across business, UX, engineering, and analytics teams
- Define success metrics, monitor product performance, and identify opportunities and risks to improve business outcomes
- Make data-driven prioritization decisions and manage trade-offs across customer needs, business goals, and technical constraints
- Drive alignment and momentum across cross-functional teams without direct authority
- Navigate platform dependencies, integrations, and release constraints to deliver scalable, high-quality outcomes
- Evaluate product performance, feasibility, and capability gaps to inform prioritization and ensure alignment with business objectives and market needs
- Recommend product, process, and experience improvements by anticipating business challenges, risks, and emerging opportunities
- Consistent exercise of independent judgment and discretion in matters of significance.
- Other duties and responsibilities as assigned.
Key Problems You'll Solve:
- Improve clarity, trust, and usability in complex customer experiences
- Scale product capabilities across multiple channels and backend systems
- Deliver customer experience improvements while navigating legacy platforms and technical constraints
- Balance near-term delivery goals with long-term platform modernization efforts
- Align diverse stakeholder priorities in a large, matrixed organization
Qualifications:
- Proven experience executing initiatives from discovery through launch and post-launch optimization
- Demonstrated ability to influence senior stakeholders and drive alignment across cross-functional teams
- Strong track record of operating effectively in complex environments with multiple dependencies
- Experience using data, experimentation, and customer insights to inform product decisions
- Technical fluency sufficient to collaborate effectively with engineering teams, including:
- Working with architects and platform teams
- Understanding release constraints and delivery trade-offs
- Writing clear acceptance criteria
- Navigating system integrations, APIs, and platform dependencies
- 10+ years relevant experience, including 5–6+ years in product management. Ideal candidate has demonstrated success in a Senior Product Manager or equivalent individual contributor role
- Strong written and verbal communication skills
- Familiarity with Agile development practices and tools such as Co-pilot, Jira, Confluence, Figma, Tableau, etc
- Experience in telecommunications, subscription-based products, fintech, or other customer experience domains is a plus
- Experience working on ecommerce journeys and/or internal employee tooling is beneficial but not required
Why This Role
- This role offers the opportunity to operate in a high-impact execution leadership position within a large-scale wireless business. You will gain exposure to senior leadership, influence the evolution of critical customer journeys, and develop deep expertise in delivering complex product initiatives at scale.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Customer Experience (CX), Product Delivery, Product Execution, Product Management, Stakeholder Influence
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
10 Years +
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
