Senior Product Operations Lead & Program Manager - Content Experience Innovation

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Product Operations Lead & Program Manager - Content Experience Innovation based in the United States.

We are looking for a strategic and highly organized product operations leader to strengthen the systems, processes, and operating rhythms that drive innovative digital content experiences. In this role, you will help shape how audiences discover and engage with emerging content formats, including live events, podcasts, creator content, and games. You will serve as a key connector across Product, Engineering, Design, Content, and business teams, ensuring priorities remain aligned and initiatives move forward efficiently. Combining product operations expertise with program management leadership, you will drive cross-functional transformation programs and improve visibility across complex product portfolios. You will also leverage AI, automation, and scalable workflows to reduce manual effort, accelerate execution, and enhance team productivity. This is an opportunity to influence global product experiences within a fast-paced, highly collaborative, and innovation-driven environment.

Accountabilities

Define, document, and continuously improve team operating models, workflows, and standards to support efficient, consistent, and scalable product development.
Lead core operating cadences, including strategic planning, Objectives and Key Results (OKRs), and Quarterly Business Reviews (QBRs), coordinating inputs, timelines, deliverables, and leadership-ready reports.
Manage portfolio-level operations, including project intake, prioritization, roadmap maintenance, launch calendars, and visibility into initiatives, dependencies, risks, and upcoming milestones.
Establish clear stakeholder communication practices across Product, Engineering, Technical Program Management (TPM), Design, and business teams, maintaining a reliable source of truth for plans, decisions, timelines, and outcomes.
Align operating rhythms with partner product organizations to ensure cohesive execution and a consistent end-user experience across interconnected product areas.
Design and implement scalable systems, tools, and workflows that streamline operations, reduce administrative overhead, and improve team efficiency through AI and automation.
Identify opportunities to improve the product development lifecycle, prioritize high-impact operational enhancements, and measure their effectiveness in improving quality, productivity, and delivery speed.
Partner with content exploration teams and cross-functional product and technology stakeholders to advance innovation roadmaps and deliver new content discovery experiences.
Lead complex, cross-functional programs that span multiple product areas, managing dependencies, stakeholder expectations, changing priorities, and organizational transformation.
Collaborate with senior leadership to define the strategic vision, business opportunities, and execution plans for transformation initiatives.
Monitor portfolio progress, surface risks and blockers, and translate complex project information into actionable insights that support informed decision-making.
Foster a culture of operational excellence, continuous improvement, accountability, and effective collaboration across distributed teams.
Requirements
At least 10 years of experience in Product Operations, Product Management, Program Management, Business Operations, or a related discipline within a product-driven organization.
Proven ability to design, implement, and scale operational processes, team cadences, and systems in fast-moving, ambiguous environments with a high degree of autonomy.
Strong experience managing strategic planning processes, OKRs, QBRs, roadmaps, portfolio prioritization, and executive reporting.
Exceptional analytical and organizational skills, with the ability to synthesize complex or incomplete information into clear, structured, decision-ready insights.
Demonstrated ability to connect individual projects and programs to broader business objectives and strategic priorities.
Experience building scalable operational tools, workflows, and systems that improve efficiency, with practical knowledge of AI-powered solutions and automation.
Strong judgment in identifying operational improvement opportunities, evaluating trade-offs, and prioritizing initiatives that deliver measurable impact.
Proven cross-functional collaboration skills, including experience partnering with Product, Engineering, TPM, Design, and non-technical stakeholders.
Proficiency with product and operations tools such as Jira and Airtable, along with the ability to adapt existing frameworks to meet evolving team needs.
Excellent written and verbal communication skills, including the ability to communicate complex plans, risks, decisions, and progress clearly to senior leadership.
Strong program management capabilities, including dependency management, change management, risk mitigation, stakeholder alignment, and execution across multiple workstreams.
Comfort operating in dynamic, innovation-focused environments where priorities evolve and solutions must be developed through experimentation and collaboration.
Experience in content discovery, content merchandising, merchandising performance management, or recommendation systems is preferred.
Benefits
Competitive compensation: Annual salary determined by role, location, market benchmarks, professional background, skills, and experience. The published salary range is listed as $0–$0, so a confirmed range should be obtained from the recruiting team.
Flexible compensation structure: The opportunity to choose annually how compensation is allocated between salary and stock options, subject to the applicable compensation program.
Comprehensive healthcare: Health insurance plans, mental health support, and Health Savings and Flexible Spending Accounts.
Retirement savings: A 401(k) retirement plan with employer matching.
Equity opportunities: Access to a stock option program.
Family support: Family-forming benefits and paid leave programs.
Insurance protection: Disability coverage, life insurance, and serious injury benefits.
Flexible time off: Full-time salaried employees receive flexible paid time off, while full-time hourly employees accrue 35 days annually for vacation, holidays, and sick leave.
Remote work: A remote position based in the United States.
Innovative work environment: The opportunity to contribute to new digital content experiences, global product initiatives, and AI-enabled operational improvements.
Inclusive culture: A commitment to diversity, equal opportunity, and an accessible recruitment experience, including accommodations during the hiring process when needed.