Be the one building AI-powered experiences where they matter most.

 

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

 

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

Location: Remote (US) 

Role Overview 

Genesys is seeking a seasoned Senior Product Owner, Zuora Billing to own and evolve the Zuora Billing platform within our Quote-to-Cash ecosystem. This role is responsible for driving the roadmap, prioritization, requirements definition, and solution alignment for billing capabilities that support subscription, usage-based, and hybrid monetization models. 

This is a hands-on product ownership role that requires deep curiosity, strong systems thinking, and the ability to connect business needs to scalable platform solutions. You will partner closely with Billing Operations, Finance, Product Operations, Engineering, Technical Leads, and Revenue teams to ensure Zuora Billing capabilities are reliable, compliant, and aligned to business outcomes. 

Success in this role requires more than backlog management. The ideal candidate takes ownership, asks thoughtful questions, challenges assumptions, drives clarity, and partners with technical teams to shape solutions from concept through delivery and adoption. 

 

Key Responsibilities 

• Own the Zuora Billing product roadmap, backlog, and prioritization in alignment with business goals, operational needs, and Lead-to-Cash transformation priorities. 

• Partner with Billing Operations, Finance, Product Operations, Revenue, and Engineering stakeholders to understand business processes, pain points, and desired outcomes. 

• Translate business needs into clear, actionable requirements, user stories, acceptance criteria, and process documentation. 

• Drive solution definition in partnership with Technical Leads, ensuring designs are scalable, supportable, compliant, and aligned to end-to-end Quote-to-Cash architecture. 

• Actively lead discovery and problem-solving by asking questions, investigating root causes, and challenging unclear or incomplete requirements. 

• Own delivery outcomes for Zuora Billing capabilities from intake through design, build, testing, release, and adoption. 

• Ensure billing solutions support subscription lifecycle events, including new sales, amendments, renewals, cancellations, usage billing, credits, and invoice adjustments. 

• Partner with Product & Pricing teams to support product catalog, rate plans, charge models, pricing changes, and new product introduction readiness. 

• Support Billing Operations in improving bill run processes, mediation, exception handling, reconciliation, and operational monitoring. 

• Partner with Revenue Systems teams to ensure downstream revenue recognition impacts are understood and properly addressed. 

• Identify and manage cross-system dependencies across Salesforce, Zuora Billing, Zuora Revenue, Workday, ServiceNow, AWS, and related integration layers. 

• Lead prioritization trade-off discussions across transformation work, production support, compliance needs, and technical debt. 

• Partner with QA and business stakeholders to define test scenarios, UAT expectations, and release readiness criteria. 

• Support incident analysis and production issue resolution by helping clarify business impact, expected behavior, and process ownership. 

• Maintain strong documentation for billing processes, business rules, system behavior, known constraints, and decision rationale. 

• Drive continuous improvement by identifying opportunities to simplify processes, improve data quality, reduce manual work, and increase automation. 

Required Qualifications 

• 8+ years of experience in Product Ownership, Business Systems, Billing Operations, Finance Systems, and enterprise application delivery. 

• Strong understanding of subscription billing, usage mediation and rating, invoicing, amendments, renewals, cancellations, credits, and adjustments. 

• Hands-on experience with Zuora Billing or a similar enterprise subscription billing platform. 

• Experience translating complex business requirements into clear user stories, acceptance criteria, process flows, and delivery priorities. 

• Strong ability to drive solutions across business and technical teams, including clarifying ambiguity and aligning stakeholders. 

• Demonstrated ownership mindset with the ability to drive resolution for issues and ensure sustainable outcomes. 

• Strong analytical and problem-solving skills, including curiosity to investigate root causes and understand upstream/downstream impacts. 

• Experience working in complex, integrated environments with dependencies across CRM, billing, revenue, ERP, and operational systems. 

• Ability to balance strategic roadmap work with Run-the-Business priorities and production support needs. 

• Excellent communication skills, with the ability to explain complex billing concepts to technical and non-technical audiences. 

  

Preferred Qualifications 

• Experience with Salesforce, Zuora Revenue, Workday Finance, Snowflake, AWS, or related integration platforms. 

• Familiarity with SaaS subscription and consumption-based monetization models. 

• Experience supporting Lead-to-Cash, Quote-to-Cash, Billing Operations, or Revenue Accounting processes. 

• Understanding of SOX controls, audit requirements, financial close processes, and data integrity controls. 

• Experience working with global delivery teams, offshore engineering teams, and cross-functional stakeholders. 

• Experience with Agile delivery practices, including backlog refinement, sprint planning, UAT, and release readiness. 

• Strong interest in automation, operational observability, process simplification, and AI-enabled ways of working. 

Compensation:

This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.  

$130,500.00 - $229,500.00

Benefits:

• Medical, Dental, and Vision Insurance. 

• Telehealth coverage

• Flexible work schedules and work from home opportunities

• Development and career growth opportunities

• Open Time Off in addition to 10 paid holidays

• 401(k) matching program

• Adoption Assistance

• Fertility treatments

Click here to view a summary overview of our Benefits.

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

 

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.