Senior Product Owner for Genesys Cloud

At Intrum, you will grow by making a difference. You will do it in a highly international environment and in a supportive culture where effort counts.

Are you our new Senior Product Owner Genesys Cloud:

What will you do:

• Take group-level ownership of Genesys Cloud and related contact center capabilities
• Lead and further develop the Genesys Cloud Center of Excellence
• Set the roadmap, priorities and governance model for the platform going forward
• Drive adoption, value creation and continuous improvement across local markets
• Support local markets and super users in using Genesys Cloud effectively
• Stay updated on new Genesys capabilities, including AI and Voice AI
• Act as a bridge between business, operations and IT
• Lead, develop and strengthen the team, ensuring clear ownership and delivery

What we´re looking for: 

We are looking for a senior, business-oriented and collaborative leader with solid experience from Genesys Cloud, contact center operations and complex transformation environments. You may currently work as a Product Owner, Platform Owner, Channel Responsible, Contact Center Technology Lead, Genesys Cloud Lead, Solution Owner or in a similar role.

You must have recent and relevant experience from Genesys Cloud and understand what it takes to implement, develop and scale the platform in a larger organisation. You have likely been involved in a Genesys Cloud rollout, implementation or major transformation and are comfortable driving decisions, stakeholders and delivery.

• 7+ years of relevant experience, preferably in complex, international or multi-market environments.
• Strong and current knowledge of Genesys Cloud and contact center operations.
• Experience from Genesys Cloud rollout, implementation, migration or transformation.
• Previous experience as Product Owner, Product Manager, Channel Responsible, Platform Owner or similar.
• Experience of roadmap ownership, prioritisation and stakeholder management.
• Ability to bridge business, operations and IT, and translate platform capabilities into business value.
• Solid team management experience, with an empathetic and attentive leadership style.
• Solution-oriented, pragmatic and genuinely interested in Genesys Cloud and customer interaction platforms.

Personal characteristics

• Strong leader with the ability to set direction and drive an agenda
• Business-oriented, pragmatic and solution-focused
• Excellent stakeholder management and communication skills
• Structured, delivery-oriented and comfortable taking ownership in complexity
• An empathetic and collaborative leader with the ability to build trust, develop people and create engagement across teams and stakeholders

What we offer:

At Intrum we offer not only a challenging and rewarding career but also:

• An exciting and developing position in an international company with growth ambitions 
• Highly motivated and skilled co-workers globally
• Being part of a supportive culture where effort counts
• We facilitate your learning through different learning arenas

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 9,000 dedicated professionals who serve around 70,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

How to apply: If you are interested in this position and believe you have the right qualifications, please send your English CV and a cover letter via the “apply button”

**Please note that as a multinational company, our Global Talent Acquisition Partner is based in Spain.  You might receive a call with a Spanish phone number.**

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

Do you feel that you might be the right person? Great! Apply now. Looking forward to hearing from you!