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Job Title
Senior Product Support Advisor
About your role:
The Bank of America Product Support Advisor for this role is aligned with specific product families within Fiserv and has established Product Manager counterparts within Bank of America to support their end-to-end lifecycle activities related to Fiserv Products. The primary alignment for this role is for the day-to-day and strategic support of the Clover product; other products may be supported in part by this role as well. You will help ensure products are successfully introduced, and support adoption throughout the product life cycle. This role is significant in contributing to the expansion of products available to offer bank clients, increased revenue opportunity, and client satisfaction.
What you’ll do:
- Act as the primary liaison between internal teams, Bank of America stakeholders, and technical resources to drive product enhancements, feature delivery, operational readiness, and issue resolution
- Serve as the subject matter expert for Clover which includes hardware, software and SaaS solutions and value-added services
- Build strong partnerships with the bank and internal product and operational teams as a trusted advisor to ensure smooth execution and delivery of product needs and value add services
- Contribute and foster the expansion of product knowledge, adoption and engagement within the bank’s product, relationship and sales teams as well as internal Fiserv dedicated support teams
- Present product requirements, product updates, performance insights and recommendations to cross functional stakeholders, and senior leaders
- Support cross functional project execution and product related workstreams as part of identified product projects
- Engage with the Bank sales and relationship teams for opportunity assessments and sales support
- Advocate for Bank of America and their clients internally as needed for product enhancements, issue resolutions and other escalations
- Communicate regular roadmap updates for products
- Identify unique processes required for implementation within product or operations given the bank relationship
- Responsibilities listed are not intended to be all inclusive and may be modified as necessary
Experience you’ll need to have:
- 5+ years of experience working with merchant payments, point-of-sale solutions, or financial technology products in a client-facing or partner-facing environment
- 5+ years of experience working cross functionally with product, operations, commercialization, and client relationship teams to deliver product enhancements and new product capabilities
- Experience presenting product requirements, product updates, performance insights and recommendations to cross functional stakeholders, and senior leaders
- Extensive knowledge of merchant payments and point-of-sale solutions, or comparable payment platforms; experience with Clover platform is strongly preferred
- Bachelor’s degree in a related field or equivalent combination of education, and/or related experience
Experience that would be great to have:
- Direct experience supporting the Clover platform or other Fiserv Merchant solutions
- Experience supporting large financial institution partners
- Experience delivering product training or education to internal teams, partners, or clients along with creating reference materials
- Experience in merchant acquiring
- Ability to analyze and solve or drive solutioning of complex problems
How you’ll work:
- This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
- This role requires use of a computer and audio equipment.
Travel:
- Approximately 15% travel off-site or to other office locations is expected.
Sponsorship:
- You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.
Benefits at Fiserv:
- Fuel Your Life program to support your physical, financial, social, and emotional well-being
- Paid holidays and generous time away policies
- No-cost mental health support through Employee Assistance Programs
- Living Proof program to recognize your peers’ extra effort with points redeemable for rewards
- Eight Employee Resource Groups to foster a collaborative culture and expand your network
- Unparalleled professional growth with training, development, and internal mobility opportunities
- Medical, dental, vision, life, and disability insurance options available from day one
- Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan
- Tuition assistance and reimbursement program
- Paid parental and military leave
This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.
It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.
Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
Our commitment to Equal Opportunity:
Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.
If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.
Note to agencies:
Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.
