Louisville, Kentucky, United States
Remote only
Humana’s Marketing Regulatory and Operational Communications (MROC) organization is seeking a Senior Production Professional, OpenText Dialogue Content Developer to join the team. At Humana, we are committed to delivering timely, accurate, and compliant communications that support our members’ healthcare journeys. As an OpenText Dialogue Content Developer on the Communication Delivery and Execution team, you will play a key role in composing and executing regulated communications for Medicare and Medicaid audiences. This position emphasizes operational excellence, regulatory compliance, and personalized member engagement.
Key Role Functions
Compose and configure operational and regulatory communications using approved templates and content within designated platforms
Execute communications across multiple channels (print and digital) with a focus on accuracy, compliance, and timeliness
Develop and deploy personalized, dynamic communications using OpenText Communications (Thin Client)
Collaborate with strategy teams and business partners to interpret requirements and translate them into template development
Troubleshoot implementation challenges and provide guidance on composition and development processes
Perform unit testing to ensure requirements are met and data is accurately rendered in communications
Conduct defect analysis, identify root causes, and implement appropriate resolutions
Maintain documentation, version control, and audit trails for all communication builds and updates
Participate in quality assurance reviews and contribute to process improvements that enhance efficiency and accuracy
Serve as a subject matter expert in OpenText Communications and promote scalable best practices
Sponsorship is not available for this position (e.g. H-1B, E-3, TN, 0-1, STEM OPT, or any immigration work authorization requiring a written submission from the company to a government agency). Only candidates with Citizenship or Lawful Permanent Residency in the U.S. will be considered.
Required Qualifications
7+ years of hands-on experience with dynamic document creation using OpenText Communications
Strong knowledge of document composition, including layouts, style sheets, variables, repeating data tables, and document flow
Experience with logical coding concepts (e.g., IF/THEN/ELSE, loops)
Understanding of driver file mapping and variable mapping for logic and document creation
Proven ability to manage multiple priorities, track progress, and meet deadlines
Experience with defect analysis, root cause identification, and resolution
Ability to work both independently and collaboratively across cross-functional teams
Preferred Qualifications
Bachelor’s degree in communications, Marketing, Information Systems, or a related field
Experience with Adobe InDesign, Illustrator, Photoshop, and Acrobat
Content Developer experience in Smart Communications
Background in heavily regulated industries (e.g., healthcare or financial services)
Knowledge of CMS Medicare, and Medicaid requirements
Experience with marketing operations, fulfillment processes, and Agile methodologies
Additional Information
This role is 100% remote anywhere in the US but will primarily operate on Eastern Standard Time business hours only.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.Application Deadline: 08-02-2026
Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.
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